Ilia L.
Nothing but great experiences
I'm not sure why DSG (Trustpilot doesn't let me use the actual name lmao) has such a low rating on this platform. I've had nothing but great experience with this company throughout the years. Below are a couple examples. - Had my local DSG restring my tennis racquet. They were closing when I came in so the person at the register just took my order in words, without writing me a ticket. When I came to pick it up, I saw that they also added an overgrip which I never asked for. I said that I didn't ask for it but that I didn't have the ticket and explained why. They just apologized and never charged me for the overgrip, and even threw in the other 2 overgrips that were in the 3-pack (since it was already opened). - My feet are asymmetric in kind of a weird way and I'm also injury prone, so getting the right pair of soccer cleats isn't easy for me. I had to order quite a lot of pairs over the past month and at this point I've returned almost all of them. Shipping was free on all of the orders, and I was just able to return them at my local store with no issues at no additional charge. All the returns were super easy and smooth, with practically no questions asked. Also, the customer support has always been responsive and helpful, especially compared to some of their competitors (*cough* worldsoccershop)