DICK'S Sporting GoodsReviews of dickssportinggoods.com

I purchased a Schwinn IC4 fitness bike from Dick's Sporting Goods in Wesley Chapel, Florida. Upon getting it home we found the box had a huge hole that was hidden from us during loading. It that may or may not have damaged the bike. The reason I say this is because after assembly, the bike was making loud scraping noises in the areas assembled by the factory (flywheel and drive train). The paperwork in the box says to not return to Dick's but rather, call Nautilus for service. What a mistake!! After nearly nearly a month, I finally got a repair person out to work on the bike. Following the repair noises were still occurring. I reported my frustration, and after much discussion and an agent requiring me to send pictures of the problem area, they finally sent a new version of everything but the attachments (pedals, seat, handlebars). After the new bike was assembled, once again noises started happening in the drive train once again!!! I reported the problem on Dick's FB site, someone reached out, asked for my original proof of purchase, and then never responded again. I called Nautilus, demanding a refund and they said they couldn't give me a refund because I did not buy it directly from them, and of course, it was outside of Dick's return timeframe!!! As it stands now, they are going to keep sending me new bikes until they send me one that actually works?!!! This is beyond ridiculous. Dick's has failed me, Nautilus has failed me, and I am beyond done with both of these companies. Beware of Dick's and know if there is a problem, they are not interested in backing up the products they sell.

I would not order online from Dick's sporting goods. They had doordash deliver my product but I never got it, even though I was home. the order came on Saturday but they said it would come Monday so I wasn't ready for it. But I did check an hour after they said it was delivered. I'm guessing there is a scam associated with the delivery service. Dick's must have cut corners trying to save on cost instead of using USPS, UPS or fed ex. They said they would refund me, the full amount I was paid, but did not refund the 8.99 shipping even though on two occasions they said they would. As an update Dick's eventually did refund the 8.99 shipping too, but it took a few rounds to get it. There is a trend of people stealing packages, but going with smaller non official delivery services seems like it would make matters worse. And there certainly could be some shady things going on with delivery drivers knowing about the scam, but I have no way of knowing that for sure. I would not order online from them.

Did not took the alarm

More like a half star. At least there was air conditioning. Worst, most disinterested customer service imaginable--Saratoga Springs store.

Says item has been delivered when it hasn’t! Email them so many times and get nothing back! Would not buy from this store full of scam

This place emails spam to me relentlessly, when I tried to stop it, it took me to a malicious website. Beware!

I placed an online order 8/6/23 I received what I thought was my order on 8/9/23. As I opened my package I discovered that they not only sent me the wrong pair of shoes they also sent me a pair that had been used/worn. I called customer service to see if I could get my correct order and she tells me that they are out of stock so they can’t send me what I ordered. They wouldn’t even honor the price on another pair just a different color.(because of the $ difference) I find this to be terrible service. You as a company should try and do better. No one wants to spend their hard earned money and wait for something to come in and then it’s the wrong thing and dirty. If I could load pictures I would.

I've received an email from someone who's pretending/from this company saying I've won a summer cooler trailer, I've never even heard of them until now I haven't clicked on anything to go to the "prize" I've supposedly won so thinking its a scam just wanted to warn people about these emails incase anyone else receives one as the "prize" looks really good.