DICK'S Sporting GoodsReviews of dickssportinggoods.com

Contrary to what I was told, I decided to believe this Sporting Goods website when they said they could deliver a $9.99 product to me same-day delivery for a $9.99 delivery cost plus a tip for the delivery service. Sounds crazy, but I had 101 things to do that day so I said what the heck let's go for it. I was promised delivery by 4 PM. By 7 PM I tracked the order and it was being prepared for delivery no delivery date. so I contacted customer service and they said well. The item is unavailable near you and there is no way they can get it to you same day. Now I told her there were only three My words that the website needed to put down: out of stock. That easy. Amazon does it all the time. She told me that she really can't say anything about Amazon, but I told her get a lesson. So I asked for a refund, actually cancellation, but I have to wait five days to get a refund. I am annoyed. I wasted time and effort on the phone and I could've gone down the street to a Lowe's to find what it was that I was going to buy from This store. Funny I am prohibited from using the store name as it is deemed inappropriate in this sentence. However, I am a member and it seemed easy and I didn't have to waste the time shopping. Obviously, I am not going to shop there again. And I will tell everyone I know and they will do the same thing. Because we do not have to go to Dick's to get quality goods. The website is fraudulent and lies to the consumer and that is inexcusable. Here is the thing, I have the ability to shop anywhere. It does not make a difference for me if it's a dime or a dollar, or if it's $100, if I get annoyed because of their misrepresentation online, that's it I will not shop with them again. They offer a convenience that we pay for that they cannot meet. Inexcusable even for ten dollars.

Sneakers came in a bag . The one sneaker is bent inward

I ordered a bike on line, after having been informed the delivery had been delayed TWICE it was finally scheduled for delivery the next day. When it didn't arrive the next day I found while it did arrive at my location instead of being delivered to me it was shipped to another state. I contacted DICK'S customer support online and was told yes they saw where it was misdirected but really couldn't or wouldn't ( such as calling fed ex and having the order expediated ) but they were full of apologies and told that if I didn't hear anything in three days to call back and they would look into it. Terrible service and total lack of concern about really addressing the problem If it had been me I would have apologized... called fed ex and told them to have it delivered NEXT DAY SERVICE instead of making excuses for there failures. Thats how you show true customer support and service. I would suggest anyone to look around and find ANYONE ELSE but DICK'S to order from!!!

I was one day late returning a fish finder that was useless. They outrightly refused. After spending many thousands there over the years I’m sour. Being retired it hurts & I’m out. $120.

The worst customer service they send i order 6 pairs of sneakers 1 pair was used and dirty and 3 others with the box all broken and different sizes and all they did was send me a label too send them back..If you want use sneakers by on Dick s.

Bought a pair of shoes online, the midland manager was terrible to deal with and would not return or exchange the shoes. Will not shop here again, I’ve never had any issue with returns or exchanges at Academy. They definitely need a new manager. Not to mention the line with one cashier…

Hi I am still awiting for my training shoes to arrive since April. Recieved information and tracking information. The information was incorrect , the tracking number never exsisted when i contact royal mail. Get the occasional e mail that they are looking into it, nothing to date really poor.

When Dick's chose not to sell certain type of guns, they lost my business forever. That choice was an insult to every military person who has fought for our freedom