DICK'S Sporting GoodsReviews of dickssportinggoods.com

I had 3 orders and 2 were cancelled, talk to the woman on-line and she can’t tell me why, I have to call this #.. No Thanks!! I’ll start ordering elsewhere.. Business must really be good!!🤣

I had a terrible experience at the Dick’s Sporting Goods located in Euless. I went in to return a pair of shoes that were never used and still in perfect, clean condition, but the staff was extremely rude and unhelpful. The manager refused to process the return despite the shoes being in pristine condition. The attitude of the staff was unprofessional and disrespectful. To make matters worse, I called their customer service, hoping for a resolution (I even showed them a picture!), but they were no help at all. Very disappointing experience—definitely not coming back.

Salut !!!!!

I got an email notice from Dick's Sporting Goods confirming a purchase that I never made to an address where I don't know anyone in another city far away from where I live. This was clearly fraud. Within minutes, I called Dick's Sporting Goods customer service and told them what was happening and called my credit card. They said they would note it as fraud. Two days later, I get a notice that the order has shipped. Why would they ship this order when they know it is fraud. How difficult is it for the customer service department to communicate with the shipping department? I suspect they wanted to book this in their quarterly numbers and, since it is unlikely to be returned, do not care that this isn't a legitimate sale. They told me to call my credit card company, which I had already done. Sadly, since I am going to dispute this charge with the credit card company, they shipped a pair of Nike's that they knew were acquired through fraud and had two whole days to stop that. This tells me either a) they do not care or b) their internal processes are absolutely a shambles or c) all of the above.

I ordered an item for pickup. At confirmation, they suggested a related item. I purchased that too, only to find out they changed it to shipping instead of pickup. When I called a couple hours later when I saw shipping charges, they said too bad. Worse, my total qualified for free shipping to begin with.

I bought two pairs of shoes—one online and one in-store. The in-store pair ended up being $30 cheaper on their website. When I called, they told me I have to return to the store for a partial refund because they can't handle it over the phone. That’s really inconvenient since I only made the trip to try the shoes on in the first place. As for the pair I ordered online, I returned them right away. Although they processed the return, it’s been almost a week, and I still haven't received the refund. It shouldn’t take this long. I’ll wait a few more days, but it feels suspicious. Thankfully, I saved my receipt. I have to say, everyone I interacted with at the New Braunfels, TX store was incredibly helpful and polite. The issue seems to lie with the online side of the business or the system they use, which is far from acceptable.

I have very bad experience with Dick's Sporting Goods. Ordered new shoes. Shoes arrived used, not new, without original box, and with security tag attached. They did not offer shoes replacement. I've sent shoes back. Ordered shoes on 8/16. Today is 9/23, still have not received money back. Horrible service.

Item has gone missing and can not get into contact with them for a refund. No contact for over a month