Thomas S.
I ordered glasses at 9pm
I ordered glasses at 9pm. Changed my mind overnight and called in to speak to someone. Entered queue #6 with expected wait time of 16 minutes. We #2 and 10 minutes, then 3 and 10 minutes then back to 2 and 6 minutes then 1 and 2 minutes then 2 and 6 minutes then 2 and 9 minutes then 3 and 19 minutes then I hit 1 so they held my spot and called back. After 10 minutes I got call back then went on hold for 28 minutes for the rep to answer at which time I canceled my order
Response from DesignerOptics.comFeb 3, 2026
Thank you for your feedback. We apologize for the excessive wait time and the inconsistencies you experienced with our callback system. Your order was successfully canceled once you reached a representative. We are actively reviewing our call queue and callback system to prevent similar delays in the future. If you need confirmation or further assistance, our support team will be happy to help. Designer Optics Customer Support



