J. P.
Lenses with obvious defects.
UPDATE 4/3/26: Designer Optics was responsive to my issue and replaced the defective glasses. I think they should work on staying on top of communications with customers, but the overall service was good. I ordered new glasses with progressive lenses. The day I received the order, I opened the box to inspect and try on the glasses and immediately saw several flaws. There is a noticeable chip on the right lens. The right lens does not properly fit into the frames (it is very loose). There are several scratches on the left lens. I contacted Designer Optics immediately, on the day I received the glasses, to notify them of the clear flaws in the lenses, but received no reply. So, I attempted to contact them two days later, and again received no reply. I was not asking for a refund, just to have the defective lenses replaced, but the company has refused to communicate with me at all.
Response from DesignerOptics.comMar 24, 2026
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that our team has been in communication regarding your case, and we have made every effort to assist you. This included multiple email correspondences as well as working with you to review the issue and proceed with a remake of the lenses to address your concerns. Defective or damaged items are taken very seriously, and when such issues are reported, our standard process is to review and correct them as quickly as possible—which is what we aimed to do in your case. We truly regret if there was any perception of delayed communication and appreciate your patience while we worked toward a resolution. If there is anything further we can assist you with, please don’t hesitate to reach out to us directly—we’re here to help.