David's BridalReviews of davidsbridal.com

I had such a great experience at the Middletown store Violene made me and my dress look perfect Beth was also great and made me feel good about myself when I couldn’t find a dress. Overall everything worked out but if I had to recommend This store to anyone I would send them to see Beth for their dress needs and Violene for alteration!!! Thank you so much David’s bridal and thank Beth and Violene

My customer service representative Lyn at David's Bridal South Edmonton was fantastic, she was extremely helpful and had printed off my favorites chosen on the website. She followed my budget and took me immediately to the rack that matched. Thank you Lyn! I found my perfect dress.

My experience with David’s bridal was terrible, no one would help me and my family pick out bridesmaids dresses because we had no appt. it was poor service. The lady that greeted us when we first walked in was rude and not helpful at all! She acted like she had an issue with the fact that we had no appt. I mean who care you still see if someone needs help.

I went to the David's bridal in Canton oh. I loved leah.. she was so helpful and she actually picked my dress for me. The one dress I didnt think would look right was the one. My wedding is a spur of the moment I had literally 2 months to do this. My husband and I have been together for 10 years and finally decided to do this. Leah went over and above her call to help me. She got me into a beautiful dress and still remembers my name everytime I go into the store. Thank you leah!!!

I went there and bought my wedding dress. If it wasn’t for my family helping me put on the dresses and doing them up, I would’ve walked right out. I was recently there again June 16 to get my dressed altered. My sister in law and I asked if they could find these shoes in my size. One of the employees called the Edmonton store for us and let us know they will call and they would notify us, hoping it wouldn’t take too long. We sat there for a half an hour, not one employee came to approach us to let us know they spoke to someone. We walked to the front and asked if they have heard back, the one lady we were dealing looked confused. Then an employee named Amy came by and said oh yeah I did speak to them. I also had problems with her on the phone as well. Her customer service is crappy and she shouldn’t be working in that industry. She wanted to raise her voice to me on the phone, and I wasn’t going to take her crap. She is a terrible employee and I will never ever go to David’s bridal after I get my dress

I would give negative 10 stars if possible! My sister went to David's bridal to find her wedding dress, she found one she love and was assured that even though it didn't fit right in the store that once she ordered it it would be perfect.... liars!! The dress doesn't fit correctly at all. They didn't take any measurements or even try to to get a dress that would fit her. So now she has the dress that doesn't fit, and they dont do returns (figures) we go to get bridesmaid dresses, they have us try on the dresses and tell us that if they can pull two inches off the back they have to get a size smaller, at the same time my sister has her dress on and is explaining what's wrong with it, I listen to the seamstress, she says it'll be $90 to them it up because it's way too long for my sister and to deal with the gaping bodice she says she'll have to take it in a bit and that she'll do that for free. They also talk about doing a panel to cover the back because the corset can't be done up correctly. Some how all this jumps from $90 to $290 almost the cost of the darn dress!!!!! My sister took her dress somewhere else and only paid 150 to get the alterations she needs done and the people ar David's bridal didn't even have the dress pinned up correctly, they had it a mess so at least my sister's dress will be correctly fixed. My advice DON'T GO TO DAVID'S BRIDAL!!!! They will talk you into buy a dress that doesn't fit and can't be returned, then they will do horrible alterations and ruin the dress they wont take back. Save yourself the frustration!!!

I have visited David’s Bridals in Birmingham on 3 occasions, every time receiving excellent customer service. My daughter bought her wedding dress from Jess, who was extremely helpful but on this last occasion I was served by the manager Louise. She was also more than friendly, extremely helpful and couldn’t do enough for me. I would recommend anyone with an impending wedding visiting this shop.

Let me just start off by saying that never in my life have I written a review like this. My journey started 06/02/2019 at the Davids Bridal in West Palm Beach, Florida. I found the dress I needed for a Ball that I was attending the 8th of June. The dress needed a new zipper. I paid for the dress in full and left it in the store to be fixed. I was told the dress would be ready for me to pick up on Wednesday the 5th of June. When I arrived at the store I found that they had just put the dress in a bag and told me it was fixed, they had never replaced the zipper. I was then told they didn't have a zipper that matched the color of my dress. Then I was told that I just needed to pick out a different color dress. Which at this point I could not do, I had already purchased the shoes, purse and had my nails done to match the color dress I had chosen. I asked to speak with the manager "Nicole" who told me that the only two places that had that dress in the color and size I had picked out were in Georgia and New Jersey. I asked her to have one of them overnight it to me, she told me she would have to get back to me. Two hours later she said the store in Georgia would overnight it to me and I would have the dress by June the 7th. I waited until noon, still no delivery of the dress. I called Nicole back and she got me the tracking number which I then found out the dress would not be delivered until June 10th, two days after my event. I was appalled and shocked!!!! When I called Nicole to see how she was going to rectify this situation the only words she gave me where: "I am sorry, I really feel for you. Please know that you will get your money back once you get the dress in the mail and you return the dress". Of course she will not charge me the shipping fee when returning the dress. So the morning of the Ball I called down to the David's Bridal in Sunrise Florida. I spoke with a Kristina that told me yes indeed they had the dress I wanted in the color and my size. I asked her to hold it for me. I live an hour away, I drove there and as promised the dress was held for me. I had a very wonderful girl name Stephanie help me try on the dress and make sure everything was perfect. This store in Sunrise had this dress the whole entire time, had Nicole just done her job as a manager all of this aggravation and anxiety could have been avoided. I as an office manager would never conduct business the way Nicole did in West Palm. I believe that she is lazy and really needs to have a different job. Nicole will be the sole reason that I will NEVER set foot in that store again. I do buy alot of formals for different events and its sad that she is so incompetent. However, with all the negative I must add the positive. The girls in Sunrise ROCK. They were ready to help the moment I stepped in to their store. I will go back to the Sunrise location. I forgot to mention one more detail, in the search for my dress on the 2nd of June. I had to have my husband come in the store to help me zip and unzip all of the dresses that I tried on. Not one sales person even offered to help me look for a dress or carry them to the dressing room. I have tried contacting corporate, but was put on hold for over 45 minutes.