David's BridalReviews of davidsbridal.com

Location - 2749 N Elston Ave, Chicago, IL WORST CUSTOMER SERVICE. Before buying the dress they will treat you well. But after when you come to pick up your dress, they dont need you.

I visited David's Bridals in Stratford, East London in August 2018 initially. I was getting married in July 2019 and wanted to start my search for my dress. I had looked at their website and at the appointment had let the stylist know the dresses I had liked. Along with these, the stylist brought a dress that she thought I would like. Having tried on the ones I liked, I tried on the stylist's choice and it was perfect!!! I ordered it there and then! The stylist was very knowledgeable and helpful throughout my visit. I ordered a size smaller as was still losing weight. and got to ring the bell!! When I returned in May for a fitting, the staff were once again so helpful. They agreed to hold my dress until 2 days before my big day so I could hide it from my fiance as long as possible. I also purchased my beautiful tiara from David's Bridals. It was heavy and stayed in place all day. It looked amazing in the photos. If you need to buy a wedding dress, a bridesmaid dress or an evening dress, do go along to David's Bridals as they have all colours, all styles and all sizes!! Thank you so much to all the staff at David's Bridals in Stratford!!

I was helped by Tiara C. at the Sunset Valley, Brodie Lane location in south Austin. Tiara was very helpful and had a really upbeat personality. She was easy to work with and made dress shopping seemingly less stressful. She even continued to help me for an hour and a half after my appointment ended. I would suggest her to anyone who is looking for some help on their special day!

Birmingham branch. Even though the service is excellent they claim you pay 25% deposit but when you are all caught up in the excitement they say the shop only takes 50-58%, then they claim it may not be there as it is coming to the end of the line,then claimed it will be going back up to full price the very next day, it seems to me false advertising to get you in there,then they try the hard nose sale. This could cause people to go into debt. My advice make sure you have enough money to cover this or the full budget of your dress as we did.

I was looking for a mother of the bride dress. Fabulous service. Lovely dress found and purchased. Excellent care!

Fantastic experience at the Novi location Excellent service attentive, very professional I needed a cocktail dress for two weddings. The selection was great. I found the perfect dress My daughter also found her beautiful bridesmaid dress and all tithe perfect accessories The fitting went well great seamstress. I would recommend you to this location

London Stratford Westfield store, The worst experience of my life. Please if you want to be happy on your wedding day stay away from here. They'll be so nice in the beginning, sell you a dress too big so that you'll spend money on alterations, but believe me you wont be happy with your dress after the alterations, and at that point they don't want to know you. Total disaster. This is an honest review of my experience and wish i'd read through some reviews before I entered into that store.

I INITIALLY CALLED THIS LOCATION ASKING IF THEY PROVIDED SERVICES FOR BRIDES THAT ARE OUT OF STATE. THE STATED THEY DID. I EXPLAINED TO THEM THAT I WILL BE GETTING MARRIED IN LOS ANGELES NEXT YEAR. I ASKED THEM IF THEY COULD KEEP MY WEDDING AT THEIR LOCATION UNTIL DAYS PRIOR TO MY WEDDING AND THEY CONFIDENTLY REPLIED “YES”. I MEAN WHO WANTS TO TRAVEL ACROSS THE COUNTRY WITH THEIR WEDDING DRESS TOW?! …SO I MADE AN APPOINTMENT ONLINE. IT WAS CONFIRMED. MINUTES LATER I ATTEMPTED TO CHANGE THE TIME TO MATCH MY FIANCE’S NEW APPOINTMENT TIME BY CLICKING ON THE “RESCHEDULE NOW”. I DIDN’T RECEIVE AN E-MAIL CONFIRMATION BUT THOUGHT EVERYTHING WAS OKAY. WHEN I ARRIVED THEY STILL HAD ME DOWN FOR THE ORIGINAL TIME. I STATED WHAT I DID AND THEIR RESPONSE WAS, “OH YOU HAVE TO CALL US.” WHY EVEN HAVE THAT AS AN OPTION IN THE E-MAIL CONFIRMATION IF IT DOESN’T WORK?! I WAITED 15-20 MINUTES AS I WATCHED THE OTHER WOMEN CAME IN AFTER ME BEING CALLED. THEN I WAS GREETED BY ROSALIND, THE CONSULTANT, WHO I THOUGHT WAS A PROFESSIONAL. SHE ASKED WHICH DRESS I HAD IN MIND AND I TOLD HER I DID NOT SEE IT IN THE STORE BUT MENTIONED THE STYLE THAT I WAS SEEKING. SHE TOOK MY MEASUREMENTS AND STATED I WAS A SIZE 16?! I WAS FLOORED BECAUSE I DON’T WEAR A SIZE 16 AND NEVER HAVE! I COULD BARELY CONCENTRATE AND WANTED TO JUST WALK OUT OF THE DOOR. MY FIANCE AND I WALKED WITH HER TO THE DRESSES IN THE SIZE 16 SECTION AND I DIDN’T LIKE ANY OF THE DRESSES. NONE OF THE DRESSES WAS THE STYLE I WAS LOOKING FOR AND THEY ALL LOOKED TOO BIG FOR MY FRAME. I ATTEMPTED TO TRY ON ONE OF THE DRESSES AND I WASN’T HAPPY. IT WAS TOO BIG, I COULD BARELY SEE WHAT IT WOULD LOOK LIKE ON ME, AND WAS IRRITATED. THEN LAURA, THE DISTRICT MANAGER, APPEARED OUT OF NO WHERE! SHE SAW THE EXPRESSION ON MY FACE AND ASKED ME WHAT DRESS I WAS LOOKING FOR AND I SHOWED HER THE DRESS IN MY PHONE. SHE STATED SHE THOUGHT SHE SAW THAT DRESS BUT COULDN’T RECALL WHERE IT WAS. SHE WALKED AWAY FOR A MINUTE AND CAME BACK WITH THE DRESS IN A SIZE 12 AND 16! I WAS ECSTATIC! SHE SAVED THE DAY! I TRIED ON THE SIZE 12 AND IT FIT PERFECTLY! I HAD SOME CHOICE WORDS FOR ROSALIND BUT I KEPT THEM TO MYSELF. THEN STEPHANIE AND KAMIKA APPEARED WITH THEIR FAKE SMILES AND PROCEEDED TO DO THEIR JOB SELLING OVER PRICED ACCESSORIES TO COMPLIMENT MY DRESS. BY THE TIME THEY RUNG UP THE TOTAL IT WAS ALMOST $800 AND I THOUGHT FOR WHAT?! THE DRESS WAS ONLY $200. MY FIANCE LOVED THE WHOLE LOOK SO I WENT WITH IT. I WAS TOLD THAT MY DRESS WOULD BE READY BY THE END OF OCTOBER. I SCHEDULED AN APPOINTMENT FOR THE BEGINNING OF NOVEMBER FOR ALTERATIONS. I FLEW BACK HOME. IT TURNED OUT MY DRESS ARRIVED MUCH SOONER THEN STATED. I ASKED IF THEY COULD KEEP THE DRESS UNTIL I RETURN FOR MY APPOINTMENT AND THE SALESPERSON STATED THEY COULD ONLY KEEP IT FOR 2 WEEKS! I WAS UPSET BECAUSE I WASTED MY TIME WITH THEIR LOCATION WHEN I MIGHT AS WELL HAVE GONE TO A LOCATION IN THE STATE THAT I LIVE IN! I DIDN’T WANT MY DRESS TO BE SHIPPED TO ME! I DIDN’T WANT TO HAVE TO TRAVEL BACK TO LOS ANGELES WITH MY DRESS IN TOW. I WANTED MY DRESS TO REMAIN AT THEIR LOCATION. HAD THEY BEEN HONEST FROM THE BEGINNING I COULD’VE SAVED MYSELF THE TRIP TO GOING TO THEIR LOCATION. SO NOW I HAVE TO DO ALTERATIONS AND A FINAL FITTING AT A DIFFERENT LOCATION IN THE STATE THAT I LIVE IN! MY ACCESSORIES ARRIVED IN PAIRS POORLY PACKAGED! HOW CAN YOU CHARGE YOUR CUSTOMERS A $100 PER ACCESSORY AND PACKAGE THEM SO POORLY?! FOR EXAMPLE, MY CRYSTAL HEADBAND WAS BENT AND MY VEIL WAS NOT HANDLED WITH CARE! EVERY TIME SOMEONE CALLED ME TO NOTIFY ME ABOUT THE ARRIVALS THEY WOULD ALWAYS SAY THEY ARE READY FOR PICKUP. EXCUSE ME DON’T YOU SEE THAT I LIVE OUT OF STATE?! WHEN I WOULD ASK TO SPEAK TO A MANGER I GOT KAMIKA WITH AN ATTITUDE. IT’S NOT MY FAULT THAT THERE ARE TOO MANY “MANAGERS” AND NO ONE KNOWS WHAT THEY ARE DOING!!! EVERY TIME I HAD TO REMIND THEM TO SHIP MY ITEMS TO ME. THEY WOULD NEVER CALL, TEXT, NOR E-MAIL ME THE UPS TRACKING NUMBERS. I HAD TO CALL THEM BACK FOR IT EVERY TIME! THEN I WAS WAITING TO BE CALLED FOR THE LAST 2 ITEMS AND NEVER RECEIVED A CALL NOR VOICEMAIL. I CALLED THEM YESTERDAY AND WAS TOLD THEY HAD BEEN SHIPPED ON THE 1ST! I TRACKED THE PACKAGE AND DISCOVERED THAT IT HAD BEEN DELIVERED ON THE 6TH. THANKFULLY THE PACKAGED WAS HELD IN A SAFE PLACE! I NEVER THOUGHT THAT AN EXCITING EXPERIENCE AS BEING A BRIDE TO BE SHOPPING FOR HER DRESS COULD TURN INTO A STRESSFUL ON-GOING SITUATION! I AM DONE WITH THIS LOCATION!!!!! P.S. I WAS TOLD THAT LAURA, THE DISTRICT MANAGER, JUST HAPPENED TO BE THERE THAT DAY! IT WASN’T FOR HER I WOULDN’T HAVE FOUND MY DRESS AT THAT LOCATION. THANK YOU LAURA!!!!!