David's BridalReviews of davidsbridal.com

I went to the Stratford store and although I found a dress I liked, I ended up going elsewhere due to the service. Staff member was dealing with another bride which meant I had very little guidance. For £2,100 in total, the experience was a complete let down. It was my first of 3 appointments and by far the worst service. Luckily I found "the" dress so I won't be going back.

Davids Bridal (WATFORD) Considering it was my first ever visit to a bridal store and the staff knew this, their customer service was SHOCKING. Any brides out there, PLEASE DO NOT WASTE YOUR TIME going to this store. The staff made me wait 15 minutes and did not greet me positively or with any excitement. The dress choices are shocking. They are a mix of dated/ discoloured and just very run of the mill, boring and distasteful. When leaving the store, the lady offered no apology, no suggestions of dresses and just stood (slumped) and was incredibly lazy with her body language and words and was chewing gum! (DISAPPOINTING AND DISGRACEFUL). It is a shame as the lady who responded to my email booking was a delight. On a positive, note ALWAYS AND FOREVER in Hounslow brightened up my day and added so much sparkle and sensation to it. Their service / dresses and everything were absolute perfection.

Dress price is good but al my bridesmaid dresses need alterations and I ended up paying double of what I planned... not happy

I went in on my lunch hour, Thalia the Stylist was awesome she was so helpful and knew what size I was off the bat. In and out with no probable . And also had a smile.Highly recommend Thalia !!

Jade went above and beyond customer service! My daughter went in to buy a prom dress and she was so friendly and knowledgeable and Jade actually picked out the dress she bought!! All the staff were lovely as we got a walk in appointment and the fitter was very professional. Would recommend anyone to this store.

Attended with my best friend to pick out her wedding dress. Her stylists Lina and Emma were so attentive and knowledgable and made my friend feel at ease assisting her with her choice of dress. Would recommended again and again staff are so lovely and professional. Wish all the staff many years of continued success and would definitely attend David Bridal UK for my own wedding dress

I had a really terrible experience with David’s Bridal UK. There were two significant errors in my bridesmaid dresses including a shoulder strap being sewn on twisted. After struggling to get through to the correct person, I was told to email them with proof of the error. The employee returned my email in an assertive and defensive manner, inferring that I was at fault for not picking up on the error at collection- what a bizarre quality control process! They did not apologise once, I had to prompt them! The quality of the dresses are not worth the money and David’s Bridal are profit not customer focused- I would not recommend them.

I make my own clothing and manage a Costume Designer. I will never shop here again unless I am forced to. I did not have terribly high hopes for the Bridesmaids dresses at David’s Bridal. I know they are mass produced and use lower quality materials so that they can deliver an inexpensive garment to the general public. What I did not expect was sheer incompetence and a system designed to UPSELL its unknowing clients on things like accessories and alterations. I specifically made an appointed because I was promised a dedicated, knowledgeable, stylist and a dedicated dressing room. I did get the dressing room. I DID NOT get a dedicated and knowledgeable stylist. I got Eve. Eve spent 20 min trying to find my size even though I came prepared with my own measurements. Eve tried to sell me a Vera Wang dress and tell me it was Silk Chiffon when the tag clearly said 100% Polyester. She was essentially trying to sell me a plastic dress for $199.95. When asked about the material make up of another dress, she replied with "its mesh”. Mesh is a style of fabric, NOT a composition of fabric. While Eve was helping me she was also helping another woman who was a mother of a groom. It was very clear from those of us watching this lovely woman try on gowns that she was clearly uncomfortable with her shoulders and arms being exposed. Eve did not pick up on this at all. When the poor woman asked for a cover up, Eve brought her this thin, piece of fabric that David's Bridal calls a wrap. This clearly was not going to do the trick and the woman had to ask AGAIN for something more significant. When I went to check out, Eve handed my order over to the lovely gal at the register. When this new gal went to summarize my order she said size 14. I quickly corrected her by saying I was a size 10. Had I not been paying attention, I would have gotten a gown that was 4 sizes too big and would have had to pay them to have it altered. Stylists are supposed to be knowledgeable, insightful and skilled enough to see a body type/customers wants and need and make suggestions that will make the client feel amazing. Eve was not any of these even though she had been working there for two years. I do not know if Eve is an example or and exception of the quality of service at David's bridal but when I have asked other about their experiences at this chain, I have not heard good things. If you want cheap, cookie cutter dresses then this is the place for you. Just pay close attention to everything otherwise you will end up paying for something you don't want.