David's BridalReviews of davidsbridal.com

I bought a bridesmaid dress at the beginning of February for a wedding happening in August. The dress was supposed to arrive two weeks ago but every time I reached out to they kept moving the date. They finally told me it hadnt been made yet and wouldn’t be here until 7/1. I had been in communication with customer service a few times after that and at one point told me the dress had been delivered?? I had to end up finding a different dress at a local spot and cancel my order.

My wedding was in December of 2025 it’s been four months since then and I have been sitting with my experience. I wish I could give them a 0 star rating because of how unhappy I was with my dress but unfortunately it does not allow you to give a 0 star. And yes I spoke up with how unhappy I was multiple times even tried to take my dress back after that first alteration appt but they refused to give it back even though I was unhappy and everything had been paid they still refused. I will also be posting this to every site I can just in case they delete this.First of all the stylist did a size 2 sizes too big!! When I got it back they had me put it on and I didn’t even need to unzip it to put it on. The top was way way too big to where I was flashing and you could see my breast. The employee who helped me had to hold it together and gather a bunch of extra material so I could see it. I mentioned to her that it’s too big alterations is going to basically redo this dress. I was very unhappy with how it looked and how it looked on me. They had me schedule an alteration appt and I really didn’t want to go through with them bc I knew they were expensive but I thought the alterations employees could fix this dress. Well they didn’t. I had issues with them from the start and once she pinned it I told her it still felt too big I had to continuously hold it together my chest. The waist just felt bulky and you could tell how big it was. Once I came back to do my finally fitting the top felt as though she did nothing to it and the waist look awful bc it was so big. I told her there it was still too big you could see my bra that I was wearing with the dress. She fixed it while I was there but it did nothing!! At this point I was so dissatisfied with my whole experience I was done with her. I had already spend the same amount of money that was spent on the dress. That is ridiculous!!! Especially when you have a bride who is so unhappy. If I could do this over I would never go to them for anything! There is a reason there are class action lawsuits on them. All my pictures from that day you can see how horrible of a job this person did. In pictures you can see what I was wearing underneath the dress my bra would show and I was constantly hold the top to me the entire night of my wedding. If they would have just ordered the correct size and I would not go to them for alterations bc they charge over $500 and there are tons of amazing places you can go to who don’t charge almost the same amount as your dress I also would rethink going to them at all.

Outstanding service, selection and personal attention. My daughter and I recently visited David's Bridal in Mississauga for the purchase of multiple gowns. From the moment we arrived, we were greeted with enthusiasm by several staff members, clearly showing that the staff was delighted to be part of our journey. Alison is an exceptional Bridal Consultant, in her warmth and acute ability to listen respectfully. There was no pressure at all, just levity and humour and her expert design sense to give us exactly what we had been dreaming of. Alison made the experience feel so much more relaxing and enjoyable. The dread and worry had disappeared from us both and Alison attended to every detail, responding with gowns that aligned with our vision. She provided excellent feedback, that was thoughtfully delivered. More importantly, Alison gave us the personal care that made us feel like we were the only ones that mattered. This was very different from our experiences in several other bridal shops. The variety of gowns, appropriate for each and every age group, body type and personality are elegantly displayed. We picked up wedding shoes, bridal PJ's and a variety of adorable bridal items. Lynette is the store Manager and she completely is engaged in the process from beginning to end. She comes by to offer the "Wows" and compliments and has a sincere interest in making sure every client walks away feeling important. Lynette provides an environment where the staff is genuinely happy. This ofcourse translates into the customers feeling excited and valued. Alison and Lynette and all the lovely staff at David's Bridal are to be commended for their superior customer service and for bringing a lightness and happiness to a joyful experience.

I walked in the store 40 min before close. I wasn’t asking for a fitting, I just wanted to look around. I was stopped just inside the door and told that they were going to close and I need to make an appt.. I couldn’t look at anything… If I saw something I would make an appt but they wouldn’t even let me look around.. they lost my business and I plan to tell everyone not to go there!

vick and Gretchen and i came in the Wolf chase store. We were looking for my wedding dress and my braids maid dresses. We found my dress on sale and it couldn't be returned, which was fine. Gretchen found her dress as well. As they are taking our measurement for the dress. I was making appointments for the 5 other women. It came down to paying for them, I did. WE were also informed to set the alternations appointments parts all together in March, to ensure the dresses would be sent off and back in time. in which we set all the March 21, 2025.The measurement would be free,since we purchased them all there , Today Gretchen goes in for her finally fitting and was told she has to pay 200 plus for her dress. She advised the person no and wants to see a manager and called me on file. Dedbra answered no, its a extra cost. I said No ma'am, Me and my coordinator would have went to another store that offered better a ND reliable services. I asked to return all dresses and she said No. I'm like no, its in the same packages and hasn't been open nor touch. this is horrible and everyone needs to be fired and store closed. When we purchased the dresses it should be told upfront and we should have Not been lied to in the beginning. Matter of fact, just thinking about it, that's why they advised the grils to be size up 1 o 3 sizes

Do not purchase from David’s Bridal. I ordered 2 pairs of shoes (the same pair in 2 different sizes) for a total of $103. When they arrived, both pairs were haphazardly thrown into a box that was way too big, with no protective packaging. As a result, one pair arrived badly scuffed. The scuffed pair was unfortunately the size that fit. My plan was to return both pairs and reorder a new, undamaged pair in the correct size. When I contacted customer service, I was told that David’s Bridal does not do exchanges. Instead, I had to return both pairs and place a new order. On top of that, they required me to ship each pair back separately in two different boxes with two different return labels, even though the items were going to the same place and were originally shipped to me together in one box. I thought this was unnecessary, but I followed their instructions. I returned both pairs well within the return window and ordered a new pair in the correct size. About a week later, I received a refund of only $50, even though I had paid $103. If I return merchandise, I expect to receive my money back with a reasonable deduction for shipping. A 50% deduction is completely unreasonable. When I contacted customer service again, they told me it was because of shipping fees. I understand a return shipping fee, but they charged me $15 per pair, meaning $30 total (even though I only paid $15 shipping to receive the order in the first place). Because they required me to return the items separately, I was essentially penalized 50% for following their instructions. I spent two hours chatting with customer support, repeatedly explaining the situation. Instead of resolving the issue, they kept going in circles and seemed unable to understand why I was frustrated. The most frustrating part of this process was that after chatting with the returns department for about 30 minutes, I was told, “I’m only a stylist and can’t help with this issue.” If that’s the case, why was I connected with this person in the first place and made to spend 30 minutes discussing a returns problem with someone who couldn’t assist? In the end, they offered to refund the shipping fee for one pair, but even with that adjustment (a measly $15 refund), I still believe I was shorted about $23. By that point, it was about 10:30 PM, and I was exhausted and frustrated from the conversation, so I agreed and ended the chat. I am still waiting for confirmation that this refund will even be processed. They said they needed their finance team to approve my refund (a whole $15)! Between the poor packaging, damaged merchandise, confusing return process, and extremely frustrating customer service experience, stay away from David’s Bridal. The returns process feels unfair, and dealing with customer support was a nightmare. Thank goodness I only ordered shoes. I can't imagine ordering a wedding dress or several bridesmaids' dresses from here.

the morrow, ga location is very tacky and the staff is not the most professional

I am extremely disappointed with my online order experience. I ordered a perfume, but instead I received a small candle and some random sample items that I did not order. This was clearly a fulfillment mistake on your end. Now I am being told that in order to receive a refund, I need to take time out of my day to package and return the incorrect items. This is not my fault, yet I’m expected to waste my time and gas to fix an error made by your company. When a business ships the wrong product, the responsibility should not fall on the customer to correct it. I paid for a specific item, never received it, and now I’m being inconvenienced further just to get my money back. This experience has been frustrating and disappointing, and I expected much better service.