David's BridalReviews of davidsbridal.com

Buyer beware!!! I went to the store in Burlington MA. It's called Diamonds & Pearls by David's Bridal. Apparently the 'higher end' of David's Bridal. I tried on a dress and liked it. But I wasn't sure and they didn't have my size, so I ordered it online later that week. When it came, it didn't fit. So I brought it back to the store (to avoid the return charges!). "Sorry ma'am but because you bought the dress online, you cannot return it to this store". The salesperson was apologetic and said that this happens all the time. Of course there is nothing on the website (that I could find) that states this. So I called their customer service help line. I waited on hold for 2 hours. I requested a call back after that because I couldn't wait on hold any longer. I never heard from them. I called again the next day, in the morning. On hold for over an hour. Requested another call back. I finally got a call back at 9:30 at night. The agent was somewhat helpful but I still had to pay for the return, despite trying to return the dress to the store. In addition, I also tried to 'live chat' with someone, but never heard back. The live chat is clearly automated, and I received a text 10 days later! David's Bridal has dresses that are nothing more than ok. However, their awful, unprofessional customer service drags their company down into the gutter. I would never recommend buying anything from them.

I ordered a dress that was on sale June 25-over a month ago. The shipping was express courier air. The estimated delivery was July 7. I was excited because it was a great price and the timing gave me enough time for alterations if needed before my sons’ wedding. I received confirmation and the order number through Shopify. I noticed by June 2 that the order was still saying it was placed but not preparing or shipped yet. I emailed Davids Bridal to enquire about this, July 2, July 6, Got an automated reply saying it would be replied to in 5 business days. Nothing. I tried the chat and calling but was sent in circles because the order number given was 6 digits and apparently it should be 10, even though the Shopify number given was the same as when I signed in to David’s Bridal online. I emailed again July 18 and July 26. No response. So I sent an email through Shopify under problem with this order. I finally get a response on July 28th. Another automated type reply saying sorry the dress I ordered is no longer available but I wasn’t charged so hers a coupon for your next order. I WAS CHARGED!!! The charge went through June 30 to my card. Interesting they made sure they got the $ but couldn’t send the merchandise. I tried emailing again and it was rejected. I emailed Kelly Cook, Gary Schwartz , and James Marcum. Rejected. I now have to go through the process of getting my money back through my credit card company. I will be filing a complaint with the BBB. This is completely unacceptable. Not to mention I had to find another dress with a small timeline for the wedding. I don’t understand how they can charge for a dress AND express courier air shipping within 5 days of the order ( not a pending charge a completed one)and yet not have the item and ship it. The response about me not being charged blew my mind! I’m appalled at the lack of care and customer service from David’s Bridal. I will warn anyone and everyone ( I have 6 kids and 3 bonus grown children so many weddings in the near future) to NEVER order or deal with David’s Bridal.

I visited the Plymouth Meeting, PA location for my wedding dress selection, and I had a very positive experience overall. One staff member was especially helpful and patient in assisting me compared with others. I am petite, and the dress I loved was a mermaid style, so I had some doubts even up until the day before my wedding. However, the seamstress at the location, who pinned the dress for me, did an excellent job. The alterations turned out beautifully. Although the person who completed the tailoring was not the most amicable, her work was truly commendable. I can confidently say that much of a dress’s beauty and fit comes from the hands of a skilled seamstress. I want to thank the entire team for helping make my wedding day so pleasant. Everyone appreciated the final look and told me I looked stunning!

Anyone here from Christophe's video?

Ordered a dress as a wedding guest (~$200), which did not fit and I want to return it (it's only been 10 days since I received it so it's eligible; and it's not on clearance or final sale). On the My Order page there is no place to begin a return. Called 2 different numbers, on hold forever...tried to txt, also non-responsive. Tried "Hold for a call back", no call back. Drove 30min to nearest David's Bridal, only to be informed their system was down and they couldn't assist. This is a FRAUDULENT company.

BUYER BEWARE! Why is it so difficult to get a return going for a purchase made online at @davidsbridal #davidsbridal? I have spent two weeks calling, leaving messages, X, Facebook, you name it, I have tried. Even the numbers they post for headquarters don't work. SHOPPER BEWARE - you may have a different experience in-store, but not if you purchase online.

Bought a dress that did not fit and sent it back WEEKS ago. They have had the dress back with them for 2 weeks now and have still not refunded me. They told me to reach out if the miney wasnt back on june 16th but thats now 3 days ago and they have not responded. Horrible costumer service and not okay to hold on to peoples money for so long.

I have been a bridesmaid of brides using DB twice now. I live too far from a physical location to go in person, so I have had to use there website, which is hell. Dresses that are out of stock are available to purchase, and refunds for those dresses can take 2 weeks. If you want to cancel your order - even right after making it- there is no way to do so. Their help bots are useless and hallucinate. Their user interface freezes and malfunctions - there are orders in my account that are not mine, and sometimes it just does not filter. Every experience with Davids Bridal leaves me stressed. Their dresses are poor quality and overpriced, their sizing makes no sense, and for some reason returns are not free. I would take Azazie over DB every time.