David's BridalReviews of davidsbridal.com

I ordered a dress and matching coat online. I noticed some missing sequins near the bottom of the jacket/ coat. I emailed the online customer service address three times and included a photo of the missing decoration. There were two email addresses and I tried both. I asked if I could have a replacement jacket. I never received an answer.

DO NOT rely on their returns, its a scam. Been waiting for weeks and no refund. Customer service never answers!!! Save your money

Disappointing experience all around. Lighting is awful and the quality of dresses are poor so you won't get a real feel. The person helping me even tried to convince me that I wasn't interested in the style of dress I was looking for and gave me any option outside of what I wanted. I honestly felt crappy leaving this appointment and thought maybe you just don't get "that" feeling. I am so thankful I had other appointment and found my dress almost instantly at the next appointment. On to my bridesmaids... I don't know all the details, but I know it's a mess. Multiple bridesmaids were incorrectly sized. Additionally, my MOH was assured if she order a certain length of dress, they could used the length and add a privacy panel. When we got to alterations, that was not an option (this is not anyone on the alterations teams fault- they were amazing) so they had to scrounge around and try to find an extra piece of fabric in the same color. One of the most important things I wanted for my days is for it to be low stress and relaxing. Davids bridal did the exact opposite. If you're a bride looking for a dress, I recommend going to Evas bridal. Bridesmaids, I'm not sure how to help... I can't believe it was messed up for multiple girls in my wedding.

This is for the Brookfield, WI location. Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.

My niece bought a dress online and when they realized that the price was wrong cancelled her ordered that was on sale then proceeded to want 2200 for the dress and offered her 30 percent off they are scammers please don’t order don’t buy anything from them go to small shops or order from other online bridal shops that will treat you like a customer not a number

Purchased a gown at David's bridal Barbara was my sales associate... Blanca is doing the alterations very pleasant.So happy I chose david's bridal... Thank you for all the help... A big thank you to Barbara so pleasant and also Blanca!!

Haven't gotten my more than half of order and it was supposed to arrive July 19th-24th. It's still processing! I'm missing 2 robes and a dress! I have contacted customer service so many times and the only thing they had to help was a 15% off my next order. I need the dress and robes ASAP for the bride! I tried to cancel my order but they said they couldn't do that either. I just want the order replaced with expedited shipping! I even paid for shipment protection! If it's the same and the other half of my order, it will take weeks to arrive after the label is made, I can't wait that long!

My grandson's wedding was cancelled. It was within the return period. I sent dress back and I had the tracking number and know the exact time and date David's Bridal received the return. I have texted with them twice (because they do not answer their phone), but send a text link. Each time I texted with them, they said it would be 7 to 10 days until I get my refund. It has been a month now and still no refund. I have contacted creditor and filed a complaint. I have purchased from David's previously, but will never purchase again, as their customer service is terrible!