David's BridalReviews of davidsbridal.com

I ordered two dresses for a formal event and paid $40 for next-business-day delivery to ensure they would both arrive on time. Unfortunately, only one dress was delivered as promised - the other didn’t arrive until several days later. Since I specifically paid for expedited shipping for both items, this was very disappointing. Attempting to contact customer service has been extremely frustrating. There is no simple way to reply directly to the order confirmation or the numerous review emails they send. I even visited the website to locate the customer service email address and forwarded my previous messages outlining the issue, but I still have not received a response. I also don’t have time to sit on hold for a phone call - there should be a reliable way to resolve issues through email. I’m giving two stars because the dresses themselves were beautiful and good quality. However, the lack of communication and poor customer service significantly affected my overall experience. Given the shipping delay, I believe the expedited delivery fee should have been reimbursed.

I purchased my wedding gown and preservation services through David’s Bridal, never once being clearly informed that my gown would be handled by a third-party preservation company rather than David’s Bridal itself. That third party ultimately lost my wedding dress and veil after confirmed delivery, and throughout months of back-and-forth, David’s Bridal did nothing to intervene, assist, or offer a solution. I repeatedly cc’d David’s Bridal customer service and media relations while trying to recover my gown. They remained silent. No advocacy, no escalation, no accommodation—just complete disengagement while their contracted partner handled (and mishandled) the situation. What is especially troubling is that there are public reviews going back years describing lost wedding gowns involving this same preservation pipeline. Despite this pattern, David’s Bridal continues to route customers to this third party without transparency or accountability. As of today, my wedding gown—worth approximately $5,000—and my sentimental veil are still missing, and David’s Bridal has offered no resolution of any kind. A company that positions itself as a steward of once-in-a-lifetime moments should not outsource responsibility and disappear when something goes wrong.

LaShawn Walker from the Woodbridge store was such a big help with finding my dress as a mature bride. suggesting the beautiful cape/shawl and belt added a special and elegant touch. She went above and beyond ensuring the alterations and steaming of the dress was honored according to your website that all was inclusive to the price paid. the customer Service was professional and above my expectations. Thank you so much for making my day special!!!

David's Bridal is not a trustworthy site to buy dresses. We have a wedding on January and the delivery date for most of the bridesmaid dresses were for mid December. Around late November and early December each order was cancelled. I checked the website but they still appear as available. It has been too big of an inconvenience to just leave be. This should not happen.

Compre un vestido hermoso y caro, para arreglarlo me cobraron y no es posible que para detener la cauda le pusieron un seguro que no soportaba nada, el vestido se arruinó por falta de visualización del personal, solo les interesa vender, estoy muy molesta por esa falta de atención.

Came in to David’s Bridal at the Altamonte mall, FL just to browse while a friend was parking a car, wasn’t really planning to shop there, was going to go to the big store next door to get a dress for the formal party. I was pleasantly surprised by friendly and welcoming staff , it drawn me in to look around. Shortly afterwards sales person Morgan M. started advising, pointing me into possibly suitable selection, and I ended up trying on a few options and walked out with the purchase! Morgan was super knowledgeable, so friendly and had such a good eye! She is an amazing sales person , a true gem in the retail industry. Thank you!

If I could give zero stars I would. I purchased a dress online and when it arrived I decided it wasn’t the one for me so I returned it. The return process is horrible. 3 calls where I waited over 1 1/2 hours and it took over a month to get my money back from the time I returned the dress. My daughter was going to order 7 bridesmaid dresses fro there and I told her my experience and they are going somewhere else. So disappointing.

Never shop here for a bridesmaid's dress or a Jacket (Bolero) for a dress. I had a bad experience with them. When I went to exchange the dress because the dress was too tight told the girl in cashier she making up some excuses bcuz she dont' have dress i just need to exchange and she wants to to go to cambridge to other location and I said,'' Im not going all the to Cambridge pick it up then i think manager or came and the girl in the cashier decided to exchange. Then I came back to get my (Bolreo)cuz it was in the other bag with a tight dress when I went the two girls dont assist me and denied everything that dress was in the bag in their shipping and receiving and said it's not there they said oh I misplaced or something and she said if you lost it I can ship it to you but you'll have to pick it up in another location but the way she talk to me is very rude and arrogant and two girls don't know what Bolero is till I show the reciept to them. And they never assist; they just stand there. But Still can't find them, so I walked out. I have never 10 yrs in my life seen so much bad customer service and disgusting attitude. They told me before that they're not allowed to sell to customers with dresses. I said, The girl sold it to me. And I don't know it seems like their laughing or hiding something because the other Bolero was in the other bag with that other dress when I exchanged everything. I would not recommend shopping here for any dress because the ladies their very rude and arrogant, and it's discrimination. Don't come here again!