David's BridalReviews of davidsbridal.com

Very disappointed in the service and the lack of choices in the store for mother of the groom pant suits. I felt neglected by the girl she didn't listen to what I wanted brought everything but. Had absolutely no interest in really helping. The choices were very meger for a bridal store. Specifically for mothers of the bride and groom. You've all choices on line but it's not the kind of thing you want for a wedding you want instore experience. And most of all the girls need experience in helping choose and I asked for a particular style and everything but what I wanted was brought to the dressing room. Sorry but you need to work on that mother's also. First Time experience 0.

Having read some of the reviews I would most definitely disagree - I can say that the service I have received today warrants a big fat 5 stars for sure! When someone (Shannon) puts your mind at ease and goes above and beyond for you, to the point where you do a 360 turn then I would say that they are a store that cares.

I would give this Business a 0 if I could . Worst experience by far. Tried to return a dress I never wore/changed my mind on , and they would not refund me my money . Only store credit that I could then not use on an online purchase for a dress they didn't have in stock . When I got the dress the zipper split the day of the event because it was defective and they would not even refund me even half of my money for the inconvenience . On top of the fact that customer service is the worst and you can't even speak to anyone . You have to text and they don't even respond in a timely manner . AVOID this place at all cost . There are many other places to shop . Save yourself the time and headache.

Would give them zero stars if I could. Customer service stinks. Waited on the phone for over 20 minutes after being disconnected 3 separate times. Finally used the "text to" option and it took a long time to get information on how to return an order. WOULD NOT RECOMMEND!

Was in the store - needed dress in different size. Manager placed online order for me. Went to return. OOPPSS...you can only return within 7 days from the date the order was placed NOT when received. Dress showed up after 7 days. They will not take dress back!

My experience at David’s Bridal was really disappointing. First off I booked an appointment and I never got a confirmation email, when I showed up they told me I had no appointment even though I had proof of an appointment being made. Luckily I got to share an appointment with my friend.Then the stylist I got put with wouldn’t listen to my preferences and brought me out dresses I kept saying I didn’t like on my body type. He made me very uncomfortable and was very touchy with me and crossed my boundaries. He also made comments about my weight comparing my weight to my friend when I arrived which started off the whole thing badly. I also found that every dress that was brought out to me was a brides maids dress not a prom dress which I was there for, so all of the dresses he gave me were very simple and not what I asked for, since brides maids dresses are made to be boring so you don’t out shine a bride. I also found he was really pushy, since I had no appointment in place I was really rushed so I assume he was trying to get through my appointment as quick as possible which gave me no time to think about the dresses I tried on. Many of the dresses I liked were also a 20 week wait which was never mentioned before hand and most the dresses were not in my size so there was limited dresses. Lastly my friend went there as well and she reserved a dress she tried on and was told the price was £260 then when she came back she was told the dress was £290, so they had changed the price within an hour, or they hadn’t been clear with my friend before. I am really upset with my experience and came out of it feeling awful.

I bought a dress on Davids Bridal website. When it was delivered to me I noticed it had the security tag on. I had to go to the store in San Diego, at Camino Dela Reina (what’s the point to buy online if I have to go to the store?) and when I get there, the sales person says they didn’t have time to take it off? What???? Of course it took less then one minute to do. But it is definitely not a place to go back.

Kristin at the Braehead store was really helpful and friendly. My bridesmaid felt really comfortable and nothing was a bother for her. Thank you for a experience x