DankStopReviews of dankstop.com

Response from DankStopMay 21, 2023

Hi Evan, Unfortunately you did not accept the request I sent for further information, so I am unable to look up your order and see how we can support you. We do our best to provide speedy delivery, however we did face a minor backlog in February that might have delayed your order slightly. But given that it's over a month of delay, I suspect there's more to the case. Please reach out to us at [email protected] with the order number and we'll make sure to get this resolved right away and offer you compensation accordingly giving this ordeal. We hope your day only gets better from here :)

Response from DankStopMar 20, 2023

Hi Scott, I am so sorry for the experience you had. There was clearly a misunderstanding on our end, and the representative who helped you did not realize that you were requesting a refund. I apologize for that frustrating error on our part. You have now been refunded in full. Thank you so much for your feedback.

Response from DankStopMay 21, 2023

Hi Kyle, We're sorry to hear that you received an incomplete order. It seems that one item was out of stock and we issued you a refund for it. I took a look at our support system and I was only able to find one email from you which we responded to within a couple hours. Were you reaching out to the correct email address prior to that? Our address is: [email protected] Again, we apologize for the inconvenience caused by the error in inventory levels. We conduct multiple inventory counts throughout the year to minimize such occurrences. Let us know if there's anything else we can assist you with. We're always happy to help :)