DankStopReviews of dankstop.com

Response from DankStopOct 27, 2024

Hey Brian, We send out automated emails when: 1) you place the order 2) your order gets sent out 3) your order gets delivered. It's possible that our emails got lost in your spam or promotions tab. Did you not receive any of the other emails either? It's possible that there was a typo when you inputted your email address. If that's the case, then reach out to our support team and they'll get that fixed up for you. Just be sure to tell them your name and the order number that was in the invoice we placed in the package so they can easily locate you in the system. We try our best to communicate with our customers as much as possible so they would be aware of every step from when they place the order till delivery. And even then, we want to hear feedback so we can improve wherever possible. If there's anything we can assist you with, please don't hesitate to let us know. Have a great day and enjoy your new Dankstop goodies!

Response from DankStopAug 25, 2024

Hi Aly, Hope you're enjoying your new DankStop goodies! It seems you did not get the shipping confirmation, since you weren't aware that your package shipped out within 2 business days and was delivered on the 20th (a day late, we're sorry about that) Luckily you reached out to our support team right away and we communicated the shipping updates with you. But it seems the package was missing. Our support team promptly shipped out another package and upgraded the shipping to 2-day delivery. Your replacement package was marked as delivered on the 22nd. If there's anything else we can help you with, please don't hesitate to let us know. We're always happy to help :)

Response from DankStopMay 5, 2024

Thank you for taking the time to share your feedback and updating it according to your experience. We're happy to hear that you received your order in a satisfactory manner. Unfortunately we're going through a bit of a transition period with our support as we have moved to a new system. The move has not been as smooth as we had planned, but once we are back on top of things we'll deliver a higher quality of support to our lovely customer than before. We encourage customers now to reach out via the live chat option during business hours to be connected to an agent right away. Some issues require time, but a large portion of issues can be resolved through our live chat support. If there's anything else we can assist you with, please don't hesitate to let us know. Have a wonderful day :)

Response from DankStopApr 23, 2024

Hi Aidan, We apologize for the delay in support you have experienced. We have a high volume of messages coming in at the moment resulting in slower response times. We do recommend using the live chat option as you would get immediate replies during business hours. Let us know if there's anything else we can assist you with. Have a wonderful week ahead with your new DankStop goodies!

Response from DankStopMar 5, 2024

We're truly sorry to hear about the issues you've encountered with your recent order and our communication. We completely understand how frustrating it must be to not receive a confirmation email or any responses to your inquiries. Please accept our sincerest apologies for the inconvenience this has caused you. We want to assure you that your order was indeed processed, shipped out, and delivered yesterday. We're relieved to know that your order reached you safely, but we understand that our lack of communication has been disappointing. We recently transitioned our support system, and unfortunately, we've encountered some technical challenges that have affected our email responses. We're actively working to resolve these issues and improve our communication channels so that we can better serve you in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding during this transitional period. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us directly at through our contact page. We're here to help in any way we can. https://dankstop.com/pages/contact-us/ Once again, we apologize for the inconvenience and appreciate your continued support.

Response from DankStopOct 14, 2023

We really appreciate your kind words and understanding. 🌟 If you ever need anything else, just give us a shout. We're here to help and make your experience even better! 😊👍

Response from DankStopSep 9, 2023

We really appreciate your honest feedback! 🌟 While we're sorry about the longer wait this time, we're absolutely thrilled that you found our employees great! 😊 Your input helps us get better every day, so thank you for taking the time to share. If you ever have more to share or any suggestions, we're all ears. We can't wait to have the chance to serve you again soon, and we promise to make it an even better experience next time!

Response from DankStopAug 9, 2023

Big thanks for the awesome 4/5 star review! 🌟 We're thrilled you're loving the prices and found it worth the wait, even though the second order took a smidge longer. Your patience is truly appreciated. If you ever need anything or want to chat, we're here and ready to assist. Looking forward to your next order! Cheers, DS Crew