DankStopReviews of dankstop.com

Response from DankStopSep 2, 2026

Hey Chris, We sincerely apologize for this frustrating experience. 🙏 We understand how disappointing it is to place an order for an item shown as available, only to later find out it cannot be fulfilled. We truly appreciate your feedback and are sorry we fell short of your expectations. For any concerns with your order, please contact our Customer Support team [email protected] directly with your order details so they can review the situation. 💙 Have a great day! 🌟

Response from DankStopAug 19, 2024

Hi John, We're terribly sorry for the delay in processing you have experienced. You placed your order Friday evening, so our warehouse team were unable to work on your order before Monday. Our average processing time is 1-3 business days, but it took us a little more than the average to ship your order due to the high volume of orders we had received. Your order got shipped out on the 6th of August (7th business day) and due to that delay we upgraded your shipping at no extra cost so you would get it within 2 days and it was delivered on the 8th of August. We hope you are enjoying your new DankStop goodies! Have an amazing day :)

Response from DankStopMay 12, 2024

Oh no, we're sorry to hear that you had such a shipping experience. Our fulfillment team takes extra measures to ensure products and packaged safely, but unfortunately accidents still occur on occasion. I see that a replacement is already making its way to you. We've recently encountered a high volume of orders in our warehouse which has affected the processing time. We have an average processing window of 1-3 business days, but cases such as this, that period may extend depending on the shipping queue. We do our best to constantly improve our shipping process to have order sent out as quickly and as safely as possible. We appreciate your patience and understanding. Have a great weekend and keep coming back to DankStop, you one stop shop for everything dank ;)

Response from DankStopApr 20, 2024

Hey Paul, seems USPS have been trying to deliver your package a for a while now. We've reached out to you to try and get this resolved. We're unsure if you've been getting our emails, including the shipping confirmation with tracking numbers. Our support team is always here to help. Please don't hesitate to reach out at any time!

Response from DankStopMar 16, 2024

First off, we want to extend a big apology for the hassle you experienced with your recent order. Our priority is always to ensure smooth and secure transactions for our customers, but it seems our system flagged your order as a precautionary measure. This is part of our commitment to keeping everyone's transactions safe and secure. Now, we totally get that it's frustrating to have your order flagged, especially when you're just trying to make a purchase. Unfortunately, sometimes our system can be a bit overzealous and catch legitimate orders like yours in the process. Here's the thing: the specifics of why an order gets flagged are kept under wraps for security reasons. It's kind of like a secret recipe – we don't want the bad guys knowing how to get around our defenses! But what we can tell you is that our team is constantly working to fine-tune our system and minimize these false positives as much as possible. In the meantime, our support team has put together some helpful tips and guidelines to follow when placing future orders. These tips are designed to help reduce the chances of your order getting flagged again, so be sure to check them out! We understand that this whole situation can be frustrating, and we really appreciate your patience and understanding. If you have any questions or need further assistance, please don't hesitate to reach out to our support team. They're always here to help and make things right for you. Thanks again for your understanding and support!

Response from DankStopFeb 21, 2024

Hi Lee, Thank you for taking the time to leave a review. Unfortunately we are unable to find the order you are referring nor an account under the email address you provided. No worries, it's possible that there's a typo or some sort of technical issue. Especially that when searching out support inbox with your email and order number, we are unable to find any messages. We'll reach out to you directly to investigate this more thoroughly and get it resolved ASAP!

Response from DankStopDec 16, 2023

Hi Jason, Thank you for taking the time to leave a review. I'm sorry that you are having a long wait time in receiving a response from us. I sent a request here for more information in order to look up this issue for you, but you did not respond within the 3 day limit set by TrustPilot. Not to worry though. At the moment our warehouses and our support team are facing a high volume of orders and messages on a daily basis given the holiday season. Now, this increases the response time and our ability to get your order in your hands. But I assure you that we are working hard behind the scene to get orders out, and more often than not, we upgrade the shipping speed at no additional cost to the customer in order to speed up the process for you :) Please don't hesitate to get in touch at any time, it's taking us a little extra to respond at the moment, but we will respond ASAP. Happy Holidays!

Response from DankStopAug 3, 2023

Thank you for sharing your feedback about your recent experience with us. We apologize for the delay you encountered with your order. Upon investigating the matter, we discovered that there was a sync error in our system that led to the delay in processing your order. We sincerely regret any inconvenience this may have caused. As soon as you reached out to us, our team swiftly resolved the issue and immediately sent out your order. We understand the importance of timely deliveries, and we were thrilled to see that your order was delivered on the very same day you left your review. Your satisfaction is our top priority, and we truly appreciate your understanding and patience during this time. We continuously work to improve our systems to provide the best possible service to our valued customers. Once again, we apologize for any inconvenience caused, and we are grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for choosing us, and we hope to have the privilege of serving you again in the future.