DankStopReviews of dankstop.com

I SHOULD’VE TRUSTED THE REVIEWS. I bought a dab rig and some other items on a thursday(the important item is the rig), paid for priority mail (an extra $20) because this is an anniversary gift for my partner and i specifically said that to the rep, this will all make sense at the end. By Friday i get the email saying my order has been shipped -cool.. NOT. I checked the receipt and for some reason the total of the purchased WAS NOT the same amount I paid ( it was less), i even checked my bank statement and they definitely charged me the full amount, so after reviewing it said i paid 0$ for the rig, now this can mean 2 things; they ripped me off or they don’t have the product in stock. I give them the benefit of the doubt and reach out to them the following business day, Monday, and cant get through via phone so I emailed them, I will say that they were somewhat prompt in replying but the rep tells me that the item I purchased (the rig) was out of stock and they had no date of when it would be back, naturally i was disappointed and upset because; 1. Why did the website allowed me to but the product if it was “out of stock” no where on the website it said that specific item was out of stock (others did). 2. Why did it take for ME TO REACH OUT AND HAVE THE SITUATION ESCALATED in order for them to tell me “oh yeah we’re sorry it’s out of stock” and 3. WHY ARE WE NOT HONORING THE ORIGINAL PURCHASE??? By that i mean the solutions they gave me were to either get refunded for the rig or pick another one of same or lower price i picked another rig slightly cheaper than the original one (never got my money back for the difference) AND they said it would take 5 business days for the order to be processed and then shipped MIND YOU I PAID FOR PRIORITY ON THE ORIGINAL PURCHASE but they refused to honor it because i chose to “substitute” the rig. How is it my fault that you guys dont have product in stock and then not wanting to expedite my replacement WHEN I ORIGINALLY PAID FOR IT?!?! Would never buy from this place again.

I paid for an elite membership and after 3 days of chatting in an escalating to another team they can’t figure out how to apply my membership to my account. Plus only half of my order shipped. The terrible reviews are justified, buy from anywhere else if you want a positive experience

Been two weeks since I placed an order.The item didn't ship.I asked for a refund.It's been six days and still have gotten nowhere or any new information on my refund.Yeah you want more franchise

Absolutely terrible experience with customer support. I found a lower price online for the New Puffco Peak Pro, and sent all the information to these people. They took more than 24h and never came back to me. I reached out 3-4 times, and we received the same information that they are working on it.

Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service and products.

Ordered 11/26/25 for my wife for Christmas. Spent $143.73 on a few things. Received 1 item, and it broke 3 days later. The other item, the most expensive one never showed. Sent multiple emails and was finally told it was lost and would be resent, and they closed my case. After asking for over a week for a tracking number, I was told on 1/5 it was “in transit” already and it should update “soon”. Everyday since 1/7/26, the tracking has shown various shuffling around in Canada. Asked for a refund, was told nothing could be done and it was on the way. Checked again today, it now shows that the tracking number doesn’t exist and shows a Korean shipping company. Will never buy anything from this place again, and have been telling anyone who will listen to not bother with them because it’s clearly a scam. I need my money back ASAP before I get the credit card company involved to do a chargeback.

*Update- Funny I had to review on Trustpilot to get a response. It has been a month and I have deleted and cancelled my account. Dankstop is either a Liar or the whole website is broken. I sent multiple messages and CALLED them.* Purchased a bong and dab rig. Dab rig is cracked. Shipping box was not damaged. I can’t get a hold of anyone in this company. I have tried to leave messages and speak directly to someone. The chat stops accepting questions. (The enter button disappears) I have tried multiple times and it always does this. The phone just rings then stops and absolutely nothing, no ringing or a person. What a joke.

I ordered a pipe through Dankstop. I qualified for free shipping. Then upon attempted delivery by UPS they needed $38.52 before UPS could deliver the package. The package came from Canada but that isn't my responsibility when I ordered from Dankstop and Dankstop offers free shipping to the customer over certain dollar amounts. I didn't pay the UPS fee. I contacted Dankstop who was unable to assist and required me to investigate this with UPS vs doing the right thing and looking into the problem themselves. Absolutely unacceptable.