DankStopReviews of dankstop.com

Response from DankStopMay 8, 2023

Hi Tonia, We're terribly sorry for the delay in issuing you a refund. It seems that there was a little confusion when you filed for the claim. The claim was approved and a replacement order was created for the damaged item, you reached out an informed us that you requested a refund, so we canceled the replacement order as per your request. However, Route Package Protection did not update the request and issue the refund. We've reached out to them to have the refund sent out ASAP. Please don't hesitate to let us know if there's anything else we can assist you with. We hope you have an amazing week ahead :)

Response from DankStopApr 3, 2023

Oh no, we're sorry to hear that you encountered such a problem. We take extensive measures to ensure products are packed safely. However, given the nature of our products, shipping accidents do occur on occasion. Please take a picture of the damaged stem and send it to us at [email protected] and we'll get a replacement sent out right away. If you disposed of the broken glass already, just let us know and we'll take care of it for you. We've got your back at DankStop.

Response from DankStopApr 3, 2023

We're terribly sorry for the delay you are experiencing. I checked with our warehouse team and it seems that a few product lines were being audited to ensure quality and inventory levels, the grinder you ordered was one of those products. We're having your order shipped out first thing tomorrow as the audits have been complete. We highly appreciate your patience and understanding of the situation. We hope to be able to make this up to you and to continue servicing your smoking needs :)

Response from DankStopApr 3, 2023

We're terribly sorry that you received an incomplete order. I see that you reached out to our support team and an investigation has been opened to see how this could have happened and how we can minimize such an error from reoccurring. You should have received your replacement package by now, we hope you are enjoying your new screens. Please don't hesitate to let us know if there's anything else we can assist you with. Have an amazing weekend!

Response from DankStopMar 20, 2023

Hi Connor, I am so sorry that we were not able to fulfill your order. As we mentioned over email, we had an inventory discrepency and your order had to be canceled and refunded. We have emailed a coupon code to you for 20% off your next order with us to apologize for the inconvenience. Thank you so much for your feedback.