DankStopReviews of dankstop.com

Response from DankStopApr 30, 2023

Hey Lou, we're sorry to hear that you received damaged item. We take extensive measures to ensure all items are packaged safely, however shipping accidents do occur on occasion. I'm unable to find the voicemail you left us, but not to worry, we'll get this resolved for you ASAP. Our support team have just sent you an email and we'll have a replacement package sent our right away. We hope your weekend only gets better from here!

Response from DankStopApr 30, 2023

Hi Tim, I'm sorry to hear that you had less than a satisfactory experience with us. I took a look at your orders and I see that they had an order each. Did you mean to place an order for multiple items and the order didn't go through correctly? You were only charged for the items that were ordered and delivered. I was also unable to find any messages in our system from you, could you confirm the method of communication you used to get in touch? Please don't hesitate to reach out to us at [email protected] if there's anything we can assist you with.

Response from DankStopMay 21, 2023

Hi Alex, We apologize for the delay in getting your main piece out. Unfortunately it seems your order was delayed due to a technical error. Once you informed us of the delay, we were able to get it resolved and have the item sent out. We hope you're enjoying your new Dr Dabber Boost! :)

Response from DankStopMay 28, 2023

Hi there, We're sorry for the delay in getting this resolved for you. Unfortunately since the tracking did not indicate an issue we were having a hard time getting similar information about your package from the shipping carrier. However, we have fully refunded your order and assuming the package as lost. We apologize that you had to go through that whole ordeal, we tried following up with the shipping carrier multiple times in an attempt to get this resolved, or have the package shipped back to us. Unfortunately we were unsuccessful. Given that the error was from your end, our hands were tied and we weren't able to do much. We hope your day only gets better from here. Please don't hesitate to let us know if there's anything else we can assist you with.

Response from DankStopMay 8, 2023

Hi Valencia, We're sorry to hear that you are having difficulties reaching us. I took a look at our support portal and I am only able to find the support tickets from previous orders and not this one. For some reason your emails did not show up in our inbox. Our email is [email protected] I took a look at your order and it shows that it was delivered the same day you left this review. We hope you are enjoying your new DS goodies. We look forward to catering to your future smoking needs. Please don't hesitate to let us know if there's anything else we can help you with.

Response from DankStopMay 8, 2023

Hey Cash, Hope your enjoying your new Puffco! It seems there was a little error in the tracking, but the package was sent to the right location and the tracking updated to reflect that. Let us know if there's anything else we can help you with. We look forward to seeing you again :)