DAI PostReviews of daipost.com

Regarding delivery of my consignment from the UK, I received an email from Australia Post on 25 January 2023 advising: It’s on its way From DAI Post Tracking number 33YAT1013*** Expected Monday 30 Jan 2023 – Wednesday 01 Feb 2023* What happened after that, I'll never know. It disappeared into thin air. My consignment was sent from the UK via Startracks (using the Transglobal Express platform) and when it arrived in Brisbane was handed over to DAI POST. I followed up Australia Post's 25 March email but they couldnt find it - advising by email on 16 February: "We have continued to monitor this parcel, however, after speaking with our facilities, we still do not appear to have any physical scans of it - only the digital scans. Whilst we take this in good faith that the sender has actually sent the parcel, we are unable to confirm that we have received the physical item from them into our system. This may also indicate an issue during the handover process between us and your sender, regardless, due to timeframe and lack of scans we must regrettably now deem this Lost in Transit." I asked Transglobal Express to investigate. They established that Startracks passed it onto DAI POST where I suspect it fell into a black hole within DAI until 10 March - 43 days after it arrived in Brisbane, when suddenly I hear from DAI POST. They send me an invoice to pay duty to "Consol Alliance" (who are they?) and collect the goods from "Navia Logistics - 859-901 Kingsford Smith Drive, Eagle Farm, QLD 4008" Who the hell are THEY too???? So... after 43 days waiting I collected the goods. BUT: Why did it take so long for DAI POST to contact me? Why did the consignment need to go through 2 other companies on its way to me? Are freight company's a scam? Or a front for something else? Look at the reviews here. How is this company STILL in business? Why are other freight companies still using DAI? What the hell IS going on?

Delivery driver thought it would be a good idea to bend and damage my post box to fit the package in instead of walking the short distance to the front door. Post box can not securely close now. What kind of person thinks like this? They must employ the dumbest of the dumb at this company

What a joke this mob are They have had my parcel for 3 weeks and told me they tried to deliver but couldn't leave due to being unsafe. I have a very secure location with video surveillance they have not replied to any of my emails and don't seem to exist. Avoid this company at all costs

DAI Post sub out their deliveries to Aramex. I have had multiple delivery issues with Aramex and would avoid at all costs. The last issue with DAI Post meant my parcel took 7 weeks from been given to courier to arriving at my home in same city. Their excuse during this time was they were waiting on their "partner company" to let them know what was going on. Seriously, if your partner doesn't talk to you for 7 weeks why are you still working with them?

Absolute garbage company. Customer service does not exist. Lost $500+ worth of goods. Never again.

After 2 months of calling DAI (only twice did I ever get to speak to anyone, and it took nearly an hour of being on hold both times), sending emails (I got only one response from a person) I still do not have my package, although it has been listed as delivered on their website. They no longer answer their phone or repond to my emails, so I have started legal action as these were imported parts with a value of of over $1,000 AU

This company is bloody outrageous. The last gift mum purchased for me before she passed away never turned up. It made it all the way from America to Sydney and then on to Brisbane (which is only 10km away from me!), but now it’s deemed lost. The worst thing is I have been calling, leaving messages and emails and no one is returning my calls or emails. And the last 2 reply’s by email from 2 different people were cut and pasted (almost exact word for word) saying essentially it’s lost, we can’t do anything about it, go back to the seller for a refund, bad luck. It’s not the sellers job to refund me when that’s what Dai’s insurance is for. I just want my mums gift! Do better! And will someone return my dam calls please!

This company has taken their fraud to a new level. They are requesting payment of $130 to inspect a parcel sent from the UK to Australia, Christmas presents for family members. Customs Australia has confirmed they do not charge for inspection as they X-RAY all parcels and charge duty if it is worth$1000 and over. I imagine this parcel will never be delivered. All emails and conversations will be sent to the ACCC hopefully if enough of us complain they will take action. DO NOT USE THIS COMPANY.