DAI PostReviews of daipost.com

Rescheduled delivery due to fail contact however I was at home the whole time, no ringing bell or phone. However the customer service was great.

Scott was attentive and proactive, consistently following up with emails to keep me updated and ensuring that my package was successfully delivered to me.

Ebay purchase, shipping through DHL who subcontracted to DAIPOST. Two missed delivery attempts made and tracking advised package was being returned to sender. Contact DAIPOST and customer service located the packaged and arranged for it to be redelivered immediately and then followed up to confirm receipt. Very happy with customer service.

Geraldine the customer care representative from DAI Post was very easy to work with and arranged for re-delivery with authority to leave. Great service.

Mostly a smooth delivery. Lovely, professional service by customer care. I wasn’t home when my parcel was first delivered, but I was notified via DHL that an attempt was made. No notice/card was left by the courier, after they attempted delivery (this now seems to be the norm in Australia, so track all your orders well!). The customer care representative from DAI Post was very easy to work with and arranged for re-delivery, as well as providing reference emails that our conversation took place. I gladly received my parcel today. Five stars to her and her team. The courier was very gruff on the intercom. I’m not sure what’s going on with them. Same issue with delivery by an Aramex courier, but their customer care team member let my parcel return to the USA! So honestly, DAI customer care is a dream in a world of crazy.

Had issues with parcel on arrival into country when customs lost my parcel for 2 weeks. Erika Dapur in the customer care team escalated where necessary and got a result - parcel delivered 3 days after reaching out to Erika. Thanks Erika - true star and kept following up and updating me on the progress

The customer service has improved massively. I had great service from Erika. There was still a battle to get all documentation and clearance resolved quickly but this is probably due to the system...

Great customer service. I wasn’t home so my parcel was taken to a local collection point. The collection point couldn’t locate my parcel and then denied receiving it. I called Dai post who were really helpful and efficient. They provided me with photo evidence of the chain of custody as proof. Got my parcel in the end.