DAI PostReviews of daipost.com

On the DAI Post website, they say ‘we pride ourselves on reliable and cost-effective service. They go on to say - We know e-commerce. Our team takes care of your parcel from origin, right through to hand over for local delivery. Sounds good, doesn’t it? But sadly, it’s untrue. There was no hand over delivery with my package, instead they just left it on the doorstep in full view of the street and took a photograph for their records. Hardly surprising it was taken. Then when I contacted them, I received a reply to say we are committed to responding to all inquiries within 1 business day. Well, you guessed it – they didn’t deliver on that promise either. In fact, the days passed, and they never responded at all. So, I was forced to contact them a second time. At least on this occasion they did contact me the next day. No, it wasn’t a phone call, just an email with a photograph of the package left on my doorstep. When I wrote back to say this does not meet the definition – ‘proof of delivery’ Their response was to send me a notification that stated - ‘the case has been resolved and is considered closed'. Their claim to be 'end-to-end parcel delivery specialists' is a joke.

Had a parcel coming from the US being handled by three different delivery agents, the last being DAI Post in Australia. The parcel went astray in its travels. Couldn't get any help from the others but DAI Post were contactable and very responsive. I had direct email updates from the customer service team, well ahead of what was available through the on-line tracking portal. Excellent service! Having said that, the on-line tracking information was limited and not very timely (at times), and the final leg delivery timeframe seemed a little slow. The package arrived in good condition, so no problem there, but was just left on the front doorstep with no announcement such as a doorbell ring, etc. It was obvious someone was home at time, so I would have thought this possible Nevertheless, all good. The Customer Care team support was excellent - best I've ever had from a courier. Thanks Mary & Fretzie - great job!

It took 4 months for a small parcel to arrive from Melbourne to Mareeba. It has travelled more of this country than I have. It travelled twice to Cairns and Melbourne twice, and heaps of places in between. The parcel did not arrive in its original bag, so I could not see if the address was written right or if there was a phone number attached, so I could have been notified of a problem. Your scanning system is way behind, as I had received the parcel, then once I returned home and jumped on the tracking, it still had it arrived in Cairns when there were 3 scans missing 1. Leaving Cairns in transit 2. Arrived at destination 3. Been delivered. If it wasn't for your support team, I wouldn't have either of the 2 parcels, nor would I have the 3rd coming. Jay, your response has been amazing, can't thank you enough, and quick to respond, needs a pay rise, great customer service, make sure you acknowledge their worth please. 5 Star Jay

The level of personal service was impressive. They rang me back, offered assistance to a late arrival parcel and the warm smiling faces made all the difference. Thank you for helping me get my order promptly

Prompt and caring customer service.

Initially had bad impression because my package said the address was incorrect (even though I knew it wasn't) and I couldn't found how to contact someone to ask why my parcel wasn't delivered. But when I did finally find an email address, I had wonderful service from Scott and my parcel was delivered the next day :)

Had a problem my address not having the street name. Got in contact with Erika who was able to re deliver my parcel to me. Many thanks Erika for all your efforts. Cheers Stephen

I belong to a group that collects limited edition items. Unfortunately our manufacturer puts all over the outer box what is inside. Once these items arrive in Australia over 1 in every 10 disappear once handed to delivery persons. When tracking DAI repeatedly lie about whereabouts of item both in email and phone calls. Totally untrustworthy. Contacted police after 3 limited edition items went missing since September. It's never the cheap ones. DAI refuse to give name of drivers. Went back to my group and my experience is not just mine. Seems to be a common thread of items going missing between hand off to delivery person. These parcels come from US and make it all the way only to go missing in last 20 km. Repeatedly. DAI palm you off to seller who refund but due to limited editions cannot replace. Only option is to buy on ebay at 1000 percent mark up. Mine is not isolated, DAI don't care as they said in email the agreement is to send you back to seller, and they still get paid. DO NOT USE THEM for anything precious or irreplaceable. I have contacted manufacturer and begged them to stop letting everyone know what's inside but they are not interested either it appears. In all my decades never had this issue until AusPost and other started sub contracting out their services to guys in private cars filled to brim with parcels doing deliveries. No identification and no accountability. At least AusPost have some knowledge. Don't use DAI as they could not care less even when their own tracking shows item going round in circles they create to make it look like they know where item is Multiple emails multiple calls and in the end just fobbed off with tough.. And the much praised Erika lied to me, danced me around and never told me once item was missing in numerous emails or addressed any questions I asked. Seems like Erika only works well when drivers don't steal the items