DAI PostReviews of daipost.com

DAI Post couriers are pathetic. I have dealt with them three times in the last month for three separate parcel. Each delivery was failed -- first one the driver stole the parcel. Second delivery, the driver damaged the parcel and took it back to the depot but did not tell anybody. So until I called two weeks later I only then found out my parcel was damaged - no refund offered. Lastly, the driver put my parcel in the mailbox, took a delivery photo and then took it back out - thieving prick. Little does he know he's on camera and a police report has been filed.

Although the customer service was good my parcel arrived late - said it was out for delivery and didn’t arrive till the next day which was too late as I was travelling. I asked the delivery driver why it wasn’t delivered the day previous when it was said to be out for delivery and he said he didn’t get around to it then when he couldn’t deliver after the one attempt they returned to sender. Through customer service (which I do rate 10/10) I was able to halt the return and pick it up from the warehouse when I arrive home next but I am EXTREMELY upset and disappointed it didn’t arrive on time, wasted hundreds of dollars on the parcels to use on my trip abroad and wasn’t even able to do so because the delivery person “didn’t get around to it”

Lizette and Geraldine were very empathetic and helped me track my parcel and expedite the delivery as we were about to leave home to catch our flight. Truly appreciate the effort. Thank you Team DAI

DIA delivered my package to a different town 2.5 hours away to god knows where, I have been patient and have waited a week. The parcel was delivered on the 14th Aug 25 to the other town and have heard from the lady 3 times, 2 of which were responses to my request for my parcel.

Great service. Parcel beautifully sealed. Delivery times and full information of parcel whereabouts. Fantastic service. Thank you Dai

Customer service is friendly, responsive and professional. Query is promptly answered for peace of mind. I would highly recommend Daipost if you are sending parcels to Singapore.

The customer care rep I spoke to over the phone, Lizette, was very helpful and provided excellent service. However, the delivery service really needs to up their game. There were two separate occasions I was notified that the parcel was undeliverable due to having no safe space to drop it off, however I was at home both those times and nobody rang the doorbell! This is very frustrating and not acceptable

Lizette was incredibly helpful. I had not had any tracking updates for over 2 weeks, made a call and Lizette found the package and it was delivered to me the next day!