DAI PostReviews of daipost.com

Review for the customer service representative Scott Jala. Scott was professional and follow up until the parcel was collected. Scott thank for you the help!

The parcel that was sent to me lost tracking on the flight over from China. From then on, no tracking updates, nothing, just waiting. It ended up being at the holding center here, but who knows when it was actually delivered there. If I had not have chased it up or urged the folk at the holding center to check for me - they were extremely reluctant without the tracking information, which I did not fully have - it would have been sent back. I would have lost out on work because of this. Customer service were great, but the actual delivery service? Not so good.

Generally very quick once the package clears customs. However the customs clearing part is very slow

Great delivery and customer service

I absolutely LOATHE DAIpost. Unfortunately when I purchase rare, irreplaceable items from eBay US, eBay’s global shipping program uses DAIPost for final mile delivery. I have repeatedly had parcels left out in the middle of the busy road that I live on. Their tracking platform is extremely slow, so your parcel could be left outside for days and you wouldn’t have a clue if you can’t physically see it. I’ve had them “attempt” delivery when I’m home then they take it back to the depot and 4 business days later will reattempt delivery. I have a parcel hub directly across the street that I would prefer they just leave it there. Instead they left a parcel at a hub 4 suburbs away from me with stupid business hours that I won’t be able to access because I work full time. I call customer service and they are useless and provide generic responses (totally pointless). All this after paying on average $100-$150 in shipping fees from the US for small items. I am totally fed up with the company and it needs to be stopped. I have lodged complaints with eBay urging them to stop using DAIPost. If you are aggrieved by this company please do the same so they are boycotted.

My package was left in a completely open, random mailbox on the footpath because it didn't fit in my mailbox. It was easily accessible to anyone walking past and was subsequently stolen. The driver could have left it at my front door, which is secure and covered by security cameras, but instead chose to leave it somewhere completely inappropriate. When I contacted the company, their response was essentially, "We did what we were supposed to do," with no accountability or meaningful assistance. Extremely poor delivery practice and even worse customer service. I definitely won't be using this company again.

I can't speak to the timeliness of the delivery as the sender sent to an incorrect address. Once I realised this I got onto the customer service people who were very helpful and great to deal with. They confirmed with the sender to change the address, and then I received my parcel within a few days. Everything along the way was followed up exceptionally.

Had an issue finding the parcel, called customer service, answered pretty quickly, agent resolved the concern and followed up as well.