D'Addario & Company, Inc.Reviews of daddario.com

Very impressed with the (UK) order process. The website was extremely easy to navigate and find exactly the product (strings) that I wanted, then selection and payment was very easy also. It was followed up by informative and timely confirmation emails for both the order acceptance, and then the shipping. To top it all, I'd placed my order at 11am yesterday, and they were in my mailbox this morning at 10:30. Plus I know I've got the genuine product and not fakes, which is increasingly becoming a problem these days. Well done, D'Addario! Very satisfied customer :-)

Really good customer service. I had a defective product, when I notified them they said they would send replacement so I'm happy

One cannot question the quality of your products. The customer service is to be admired, they respond promptly and seem to be joyful people who understand the requests and offer good solid solutions.

I have been using D'Addario strings since the early 70s, though they were D'Angelico strings I was buying back then. They are the longest lasting string, and they hold their "new string" brilliance for quite some time! I have begun using their NYXL and I find these strings to be even more brilliant and more long lasting! In my opinion, D'Addario has reinvented the guitar string....and I have been playing guitar since 1958! I have recently purchased their stainless steel Cradle Capo, and I find this to be among the VERY BEST capos I have ever used...and on both electric and acoustic guitars! BRAVO, D'Addario!

My son purchased some bass strings that didn't look right (ball end colours mixed up; string gauges when checked on verniers didn't match packaging), so we contacted customer support, who initially checked whether the strings were counterfeit (they weren't) and then told us the local rep would be contacted. A couple of weeks ago later I sent a note saying we were just going to use the strings as we were tired of waiting... nothing. Then a week later a note that we were disappointed... crickets. ** After leaving this review they contacted me to advise that their emails had not been received by us. This was a problem on our side with the ISP email server not sending selected emails to our mail application. It was no fault of D'Addario. Update 23/8 Have re submitted a request through the portal however I have been responding to the email as it suggested - "To add additional comments, reply to this email." Update 28/8 D'Addario have asked their rep to send us replacement strings.

George and D'addario always stand behind their products and go out of their way to keep the customers satisfied.

I have the D'Addario gear transport bag for my DJ laptop and gear. The bag has been nothing short of amazing - no matter the gig, it fits everything I need perfectly and is perfectly organized - it's exactly the utility bag I was looking for!! Amazing design, but the shoulder straps are a little small for the size of the backpack and the stitching at one of them came lose a bit. I contacted customer service and received a 5-star experience. They sent me a label to return my bag and said they would send me a replacement bag. We need more products and companies like these.

Their strings and their customer service are super. I'm a pro guitarist of more than 60 yrs, experience, and though I occasionally try other makers' strings when asked, I always end up taking them off the guitar shortly, and getting back to D'Addarios. They are consistent, and consistently great. And no, I do not have an endorsement, nor am I a shill.