D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mark
My strings have been on my guitar since 2010 after playing a live show put the guitar in the case had a stroke the same year, can no longer play. went to sell the guitar , and the strings are still perfectly in tune! 15 years in the case. Best strings ever!
Response from D'Addario & Company, Inc.Feb 12, 2025
Hey Mark, wow! That's awesome to hear! Thank you so much for sharing with us, and thank you for choosing D'Addario!
Ed
I made an error with a string. Reached out to buy a string and they not only had a single string in stock, they sent it to me no charge..Great customer service
Response from D'Addario & Company, Inc.Feb 12, 2025
Thanks for providing your feedback Ed - we appreciate it and we hope you're enjoying the strings!
Alex
Quick response and help figuring out what the problem was with an adjustable capo. It was a manufacturing mistake from the factory. Taken care of with help from Hailey at D'Addario. Thanks again
Response from D'Addario & Company, Inc.Feb 12, 2025
Hey Alex, thank you for providing your feedback, and thank you as always for choosing D'Addario! We hope you're enjoying the capo!
Andre B.
After a small problem with a defective Low E string, the company came through like I was hoping. They are absolutely the best at customer service. Thanks to George, a real asset to the D'Addario Company.
Response from D'Addario & Company, Inc.Feb 12, 2025
Thanks for providing your feedback Andre- we appreciate it! Thank you for choosing D'Addario!
Alpha
Best customer service, best strings and accessories. Whenever I have a question or problem, it gets resolved. I had a rare instance of a weird string, very, very rare and not only did they replace it, they replaced the entire pack, and fast. Thanks for all you do. I will never switch from my XLs. 🍻
Steve C.
I had a problem with some strings that I had bought, which was very unusual as I have been using these strings for over 30 years with only the odd high E string breaking, which is to be expected, so I got in touch through the website and my email was answered by a gentleman called George, he asked a few questions and said he would look into it for me, within a day he got in touch saying that the problem would be resolved and I would be receiving some new strings as compensation, this was highly unexpected but very gratefully received, I can't speak highly enough for George or D'Addario as a caring company, a rarety these days
velobob
These guys are GREAT! Customer service and communication SECOND TO NONE, not to mention superior products. THE ONLY STRINGS I WILL PUT ON MY INSTRUMENTS! Why can't all companies be this customer satisfaction oriented! KUDOS!
Thierry D.
More than 30 years satisfied from their strings! And a very good service! Thanks
