D'Addario & Company, Inc.Reviews of daddario.com

George did an amazing thing. The 70 guage wound string on my Pedal Steel Guitar snapped as I was putting it on . Without any hesitation George has offered to send me a replacement at no charge. This is exactly why I've always used D'Addario products. Thank you George 😊 Ronnie Sellers Seymour Tennessee.

George did a phenomenal job assisting me. I tend to ignore these requests but this one I am thrilled to respond to, in fact with the level of service George provided me I feel obligated. I will start out by saying due to Georges attention to my questions and how he addressed them I can say I am a D'Addario customer for life! I was fortunate to get George to respond to my initial request for answers. He treated me with the utmost of respect and concern for my problem. I was imagining being told it was probably my fault. The exact opposite happened so I was thrilled to be taken seriously. I do not know George personally but can tell he is a very honorable and ethical person. Any business would be fortunate to have him front facing customer concerns. Normally I am a very inert and withdrawn person but there was something about him that told me I could open up a little. I did let him know a little bit more about me because I sensed it was safe for me to do so. That in and of itself should speak volumes about Georges character. The way George handled my issue should be the benchmark for others to follow. He is simply the best! Please pass on my very high praise and I will also say D'Addario is quite fortunate to have someone of his character and very high ethical standard working for them. Sincerely, John Donais

The folks at D'Addario are very prompt and professional. I use D'Addario strings on all 25 guitars, 1 Bass, 1 mandolin and 1 banjo. Highest quality products.

Prompt and Professional response from a company I have only recently started to use. They made a very big effort to help with my problem which now seems to be resolved. Look forward to doing business with them in the future. George is a first class customer service envoy and has the ability keep things simple and understandable

Worked with Hailey from CS to replace a seemingly faulty cable. The issue was addressed and a replacement was sent out with a total of ~10 minutes of effort. 5 stars!

My experience with D'Addario is consistently excellent! I have used D'Addario strings for many years and always with great satisfaction regarding quality and performance. Having also asked multiple questions over the years I am very grateful to George for his assistance along my classical guitar playing journey. Mollie Dishal

Taylor at D'addario customer service was excellent in helping to reward me points for previous purchases I made but didn't get points for. Excellent service

Great strings! Great service!