D'Addario & Company, Inc.Reviews of daddario.com

Recently bought what I thought were 4 of D'Addario's Auto Lock straps on sale. Unfortunately I received 4 regular straps. When I contacted D'Add customer service for a return/refund, they said since the items were on "final" sale, they're non-refundable. It's not really about the cost of this order. It was a slap in the face to a loyal customer. I've probably spent close to a grand with D'Add over the years. That won't be happening any more. So here's an update to my D'Add experience. They offered me 500 "courtesy" points in their Player's Circle program. But to give you an understanding of what that really means: a point is worth about 7 one thousandths of a cent. That's about $3.50. And this is after ordering another $80 worth of stuff. I can't even buy a damn pack of strings with that. I refused their offer. So they "gave" me 200 points anyway. Really big of them, eh?

I have been a customer of D'addario for close to 20 years. I have tried many other brands but always came back. Having said that, I have had a few little issues with a few products recently and I decided to reach out to the company and they did not disappoint! I personally worked with a person named George and they have gone above and beyond both times I have needed their help. Not only was George extremely helpful but they were also really kind and normal, not like a super staunch customer service folk. That and they obviously have a decent sense of humor. I really appreciate this company a ton and George especially. I can't recommend them more. P.s. anyone who hasn't used the Auto Trim Locking Tuners is only hurting themselves haha

I wanted to take a moment to sincerely thank Hailey for her outstanding support. She responded to my inquiry within minutes and immediately took action to resolve the issue. I had received a product that was supposed to include a Players Circle Code Card, but unfortunately, it was missing. Hailey promptly requested proof of purchase, verified everything quickly, and within an hour, my account was updated with the appropriate Player Circle points. Her efficiency, professionalism, and willingness to assist made the entire experience smooth and stress-free. I'm truly grateful for her prompt response and exceptional service.

Just a heads up for people looking for guitar tuner please be aware that the D'Addario sound hole turners do not last Purchased 2 of them around the same time as i have several guitars (acoustic) both failed within a week of each other & only lasted just under 5 years, they were well treated & never had flat batteries left in them. Thanks for reply but have contacted your people & they want the invoice copy which I explained that i only had the sales order copy & the original supply cant or will not supply me an invoice copy so your people a D addario will not do anything without the invoice. not

An excellent company and George in customer service was prompt and courteous and helped me get what I want

The best guitar accessories company there is..... legit cannot stress it enough so I'll say it again The Best Guitar Accessories Company There Is. Above and beyond customer service who actually listen to you and you can understand there replies, they make the best strings, capos, picks, maintenance gear, tuners anything you need they make the best version

For many years D'Addario Phospher Bronze have been my go to strings for Acoustic guitar. High quality, the best sound and good price.

La atención siempre es muy rápida y atenta, y nunca defrauda. Es destacable la amabilidad de las personas que te atienden.