D'Addario & Company, Inc.Reviews of daddario.com

Amazing customer service!!! I mistakenly ordered the wrong size drum head and have no use for it. After a short description of my issue over the web form and 2 working days of waiting, I received the lovely message stating that a new head was being sent to me in the correct size, and that incorrectly sized head can be kept by me to give to another drummer that needs it. All at no cost to me! This is a perfect example of great customer service. I feel bad that this is at the cost to the company so hope this review makes it to the right people! So thank you very much for your service D'addario and I will be continuing to use your products into the far future!

I emailed customer support regarding some uncertainty about a custom design I wanted printed. Steve was quick with feedback and went beyond my expectations to make sure that I was satisfied with my design before purchasing. I am very impressed by the quality of the interaction, the support from the entire team, and the speed of their work. I've purchased custom picks from D'Addario before and was extremely satisfied with the final product. After this experience, they're now my first source for anything I need done. If they can do it, they have my business.

Great customer service from George at D’Addario. I wrote in about a correction to a product page. D’Addario always uses the best designs, materials, and techniques in everything they offer. Every product shows their relentless pursuit of quality and consistency. I have used their strings on double bass, electric basses, guitars, and more for 45 years. Live long and prosper! RB in Claremont, CA

Incredible customer support Outstanding service Technical support above and beyond expectations

Recently bought a pack of NB acoustic guitar strings from this company which happened to be defect (2 E-strings instead of an E and A). I reached out over mail and got a quick reply the day after. I gave my address after confirming that I had actually bought the product (save the plastic string pack, you're gonna need it) and they sent me 2 new NB packs for my troubles! That's excellent service.

Tha customer service is absolutly not competent to answer simple questions.I am very dissapointed. Iam extremly f a k t ap

I have been using D’Addario reeds for over 15 years and have been a big fan of their alto saxophone products. I recently received a defective reed in an online order and was immediately assisted by D’Addario’s wonderful customer service who promptly sent a replacement. I will continue to use their reeds due to my long-time satisfaction with their products and more recently, my experience with their high quality customer service.

I recently contacted D'Addario concerning a matter related to classical strings. I was put in contact with an expert. It was far beyond merely a supportive follow-up.