D'Addario & Company, Inc.Reviews of daddario.com

Outstanding customer service,! Had a shipping issue and Steve at customer relations was right on it staying in touch every step of the way! Thank you D'Addario! Steve G.

Great customer service experience with Taylor at customer service. Love their strings, the only strings I use on my guitars.

I had a problem with one of the evans head the black strip on the inside was coming off, I emailed them and Hailey got back to me and was very understanding and she took care of the problem asap I've been buying evans heads love them and this experience made me love them more.

Exceptional service from start to resolution from Hailey, everything was done in a timely manner regardless of the time difference (UK to USA) and helpful at all times. I've been using D'addario strings for the past 20+ years and each time the service has been great and I'm glad to say the streak continues. It's always nice to know that a company like this doesn't just rely on its brand and appears to invest in its customer service.

Steve was a big help we ordered wrong snare wires and he helped us get he right pair.

George recently helped me out after I had gotten a pack of strings, where a few were really gross. He had shipped the strings that were gross and on top of that gave me a free pack. He was kind, helpful, and definitely strengthened my image of the brand as a whole. Thanks George!

I had a wonderful experience talking to George from consumer support. I wrote in to get help figuring out a set of strings for a short scaled plastic guitar from outdoor ukulele and he went above and beyond helping me figure out what I needed. He took the time to talk to me on the phone to explain his thinking and offered to send me a few different sets of strings to help me figure out the best option. I was not expecting any of this so I was pleasantly surprised I got direct help from George. He was great and I’m sure anyone who writes in have a great experience. Thanks for all of your help, George!

Steve was awesome. I ordered the wrong thing by accident and he initiated an exchange right away. Super prompt correspondence, friendly and excellent customer service.