daals.com USAReviews of daals.com

Gave me a 2 hour slot 1-3 to reject their proposed delivery day (which was the next day). As a teacher i cant look at my phone in work. I tried to call Daals after work but they were closed. I tried to call Daals in the morning but they were closed. They sent me a three hour window which i couldn't be there for. I tried to arrange a friend/family or neighbour to collect but it was such short notice everyone was busy. I was fined £30 for not being there to collect. I rung daals to discuss this but was never put onto a manager despite asking. One time they put me on hold for 15 minutes then hung up. There was always a reason why their supervisors were busy. Never experienced worse customer service.

THE WORST customer service I have EVER experienced. This company are run by scammers and are a complete joke. Our £800 furniture set was delivered with half of the parts missing. After 3 weeks of being promised delivery of the missing parts, I filed a dispute with our credit card provider. It then took a further 4 weeks for Daals to collect the incomplete set and get the 3 massive boxes out of our way. So 7 weeks of storing an incomplete garden set and finally we have a refund from our credit card providers. Daals - you should be ashamed of yourselves.

Can confirm ALL of the terrible reviews. It's more or less a scam. They make the delivery as complicated as possible so you have to cancel or return, and then charge you a crazy amount for "restocking", etc. Please be warned this is not an honest company.

Not a good company. The item that they sent looks nothing like the picture. It is not even as described and their return policy is the absolute worst. I am ending up paying for half of some thing I have to return on my own.

Really disappointed with my delivery this morning! I’ve ordered my bedroom furniture… I live on my own! They deliver it this morning to tell me it cannot be taken upstairs to my bedroom! What company sells bedroom furniture that cannot be delivered to a bedroom! I now have boxes of furniture sat in my lounge! Your website only says will not deliver upstairs to flats and will deliver to communal areas but nothing about house deliveries! Rubbish

Ordered a parasol and the bottom pole was missing. Took 9 emails for them to understand what was missing and now I have to wait up to 10 days for it to be collected then up to 10 days for a refund

The saga continues This has been going on 6 months, argued with them for selling us a broken bed. We finally got them to agree to send us replacement parts. Was told they would collect the old parts. New parts came finally but old parts weren’t collected. It’s now been 2 months and they still haven’t collected the broken parts so we have a 6ft box just sat in our living room. They are now denying they will collect the parts and told us to dispose of it…. Which will either cost us to hire a removal company or hire someone to take it to the skip. The perfect end to this s*** show of a transaction. By the looks of these reviews they’ve completely given up at trying to be a half way decent company. AVOID THEM AT ALL COSTS.

Do not purchase on this website, the quality, delivery and customer service are disastrous. My customer experience has been very draining. Daals fails to meet customer's needs and expectations in terms of service quality and overall customer experience causing further inconvenience. Wrong items being sent, replacement and refunds take ages and product quality is extremely poor. The customer service is totally inflexible and does not accommodate to clients' needs.