daals.com USAReviews of daals.com

Similar experience to others. Ordered a bed frame on Jan 14 with a target delivery date between January 26 - 30. Tracking showed it 'shipped on Jan 22, but no movement after. Jan 30 came, and we checked via email, but customer service could not tell us the projected delivery date. They repeatedly said they are 'working on it'. A week went by, and we asked them to send the order back to the warehouse. They said okay, but our refund wouldn't be issued until it arrived back to them. To us, this is between them and their shipping partner now. We are not liable as to whether or not the item is returned to them, especially as it never made it to us in the first place. It is now Feb 14 and still no refund. We filed a credit card dispute and are getting our money back. Avoid this company.

DO NOT PURCHASE FROM HERE. I ordered a queen bed, half the parts were for a king. There is no way to speak with a person. They argued that I was wrong. Took 2 weeks to finally say they would accept my return then denied it and told me they would not pick up their wrong product they sent or give me a refund. Also, the quality is exceptionally cheap.

Like so many of the reviews here. we too had a terrible experience with Daals. To start, I know learned that they do not publish critical reviews (I submitted mine and it never appeared on the website despite daals "verifying" my email to be sure that it is real. We bought 2 sectionals based on the GLOWING Daals website reviews. They arrived and my husband promptly recycled the boxes. When we attempted to assemble the sections, which are supposed to connect via interlocking v-shaped brackets, we learned that they were defective and would not assemble. In fact, the brackets were inset into the sections so that even with 4 huge guys shoving them together, the brackets were still an inch apart, never the twain shall meet. I went round after round after email round with their customer service (Meriam) who kept providing me with directions which were basically "Just push them together!" I elevated to a supervisor who said, "push them together," despite my detailed explanations of what was wrong. Because we saw their atrocious return policy and associated costs, even with damaged merchandise, my very handy husband used his carpentry skills to rebuild the sides of the sofas by removing the brackets, installing backing wood, re-attaching the brackets and finally locking them together. However, even with the brackets now correctly locked, the legs don't all touch the floor. This product is junk and the company is fraudulent. I asked for a discount given that WE had to fix their couches and they stopped responding. My review curiously never appeared. TAKE ACTION: Don't just complain here. Submit a complaint to the FTC Consumer Fraud bureau. One complaint is good, by everyone's here is better. Trustpilot does not allow links but search "FTC Consumer Fraud" and you will find an easy portal to submit a complaint.

The Absolute worst customer service. Do not buy anything from this company! I purchased 6 chairs, upon opening three out of the six is where the problems occurred. One chair was damaged with scratches. Another chair has a terribly wrinkled cushion. Another chair has rusty colored screws and misaligned backing. I’ve reached out to customer service one week after the chairs arrived. I’ve informed them of the issues. I also let them know the other three boxes were not opened. Customer service informed me to send photos and video to ensure I’m not lying. I sent the photos and videos and they asked for more videos. Customer service also informed me to open the other three boxes to check there status. After 2 weeks of back and forth emails, customer service told me new customer service department will reach out. This company is a scam! It’s seems they’re attempting to not refund my money.

The whole return process here is horrible, they say they can't accept a return if it's not in the original packaging despite the product being in perfect condition, and there's a 25-35% fee and they don't pay for shipping costs which can be hundreds. I lost about $600 and I've never been this stressed and upset with a furniture return.

The most ridiculous company ever. First they sent the product a month late. The product came damaged and it’s a horrible experience with return. It’s costing me more to return than the actual amount of the product. Moreover they have a policy that they deduct 49 Dollars plus 10% restocking and 25% more for overpriced item. The most horrible company I have ever dealt with. Please never do any business with them

Sent a chair cushion that arrived smashed against the chair leg, leaving a massive permanent dent in the cushion. I contacted Daals, but they said I would have had to document the whole unpacking process to prove it had arrived that way and refused to help.

If l could rate this company 0 on stars l would. I paid for a sofa on Monday this week including express delivery to receive it today. I have had no contact from the company regarding my delivery time today or even this week. I have called three times to get this issue sorted and have been given excuses after excuses and our company doesn't work like that. They have offered no solutions and refuse to do weekend delivery and booked a delivery day for when l am not even in. They couldn't even pick up the phone or email to check with me first. Having read these awful reviews l think l have had a lucky escape. None of these are included on their website. I have contacted them to cancel my order and request a full refund including express delivery costs. Awful company call centres are based in the Philippines and apparently have no managers on site. Which l cannot believe