daals.com USAReviews of daals.com

The most awful delivery experience, possibly the worst of any D2C brand I've dealt with in the UK. No flexibility/visibility on dates despite delivering such a large product. Upon delivery, two gentleman would not help carrying it for my better half. CX team apologetically helpless in all of it. I sincerely hope the bed is good but I wouldn't bother purchasing through Daals again. Save yourself the stress.

Very bad management of returns. They refund you after a month for unopened items. Some are good quality products some very bad quality.

Stay away! Cheaply made garbage that came damaged. They refused to replace! They made me take a video of myself trying to fix the tear in the product and then spent a week nickel and dimming me without any real solution. Stay away!!

DREADFUL COMPANY

Rubbish, Rubbish, Rubbish. Stay away as far as you can. Can't believe this cowboys can still trade in all punity. They advertised luxury furniture on their website and they send cheap Rubbish chinese knockouts. If you wanna return, you need to demonstrate that the product is damaged by uploading videos of you brushing the chair (in my case) like an idiot to show them that the damage is still there after brushing. Customer service unbelievably low standard. Stay away, please.

Dreadful customer service. I spent weeks and weeks trying to get a product returned after it arrived a completely different colour to what was advertised. I tried for weeks to get them to collect the items and told them I was prepared to swap with another colour - but they would not help. As per many other negative reviews on here, I have found there customer service to be awful, very unhelpful and rude. I was forced to arrange and pay for the return postage on the items, despite them not being what I ordered. I will never use them again and I suggest anyone else thinking of buying from them to review the huge amount of negative reviews on here, most of which relate to the same topics I have mentioned above.

Useless and incompetent, telling me my replacement chair has been deliver even though my doorcam shows DHL come to my door and then put parcel back on van. There is a faulty chair also to be collected.

Terrible service!!! Delivery was a real disaster. When ordering the sofa online, a delivery date was confirmed (which was partially the reason for me to buy), but products dis not arrive. Made numerous phone calls to their service line, which is totally useless. When finally delivered, the delivery guy refused to bring the packages to the apartment. Just left it at the front door. Super unfriendly and incompetent service all around. I would never buy from daals again.