A. B.
Return within 30 days is empty promise
My daughter made a terrible mistake buying the Timber sectional from Daals.com without having fully absorbed the deception behind the return policy as it appears in the upfront statement "Return within 30 days", which appears two lines below "Free delivery on orders over $999". Daals.com makes this "Return'' statement knowing that the charge for return of any oversized item, such as a sofa (and who knows what else), will incur a $49 fee, a 10% restocking fee and an additional 25% fee, all before the buyer needs to shell out an unknown amount for the actual return shipping. The information on possible return shipping costs appears to be a closely held secret of Daals.com. You only learn the address of the nearest warehouse after you have sent Daals.com an email stating that you want to arrange a return. The FedEx quote I received for freight shipping back to the nearest warehouse in New Jersey (and this is from Seattle) is $1320, more than the $1099.99 cost of the sofa (before tax). This makes a return completely unrealistic, and you would have to be insane to even consider it. It is unbelievably unethical and dishonest of Daals.com to post "Return within 30 days" upfront without being completely above board, including openly declaring, without being prompted, that return of oversized items from the indicated zip code is not realistic and the buyer should be forced to check a box acknowledging that, if he or she proceeds with the purchase. Absent that, I conclude that Daals.com is interested only in moving merchandise and getting your money and the buyer be damned beyond that. I would bet that the return policy, such as it is, is a key feature of the Daals.com business model in the USA. If you are considering buying any oversized item that you have not actually touched or sat on, don't do and look elsewhere.