Oliver
Customer service not in accordance with UK LAW - TERRIBLE AVOID!!
Bought a pair of chairs from this company. The product arrived quickly, and it was well packaged. Unfortunately however when I built the chair I noticed the metal frame was a bit "twisty" in that when you sit on it, it felt a little wobbly. I called the support number and after 45 minutes of the phone ringing, someone finally answered. I was told to send a video of the problem which I did. You can see the chair wobbling. I was then sent a mail asking me to check the bolts and that there was no fault and if I wanted to return I would have to foot the shipping cost. I checked the bolts and they were tight. The chair still wobbles. I then sent an email quoting the consumer credit act and that goods that are not satisfactory quality need to be handled by the supplier. Two days later, no answer! So I called them again, waited another 45 minutes and finally someone answered. I was then basically told that the chair did not have a fault and as far as they were concerned I would need to pay to return the item. They then told me that I effectively should not move too much once seated on the chair!!! I was then told that their policy was in line with UK law so I would need to pay to return and that I could not speak to a team leader and someone will call me back. Basically this company is not trading in accordance to the law. They could have easily dealt with this problem but instead decided to escalate the situation. The bottom line is they are at fault and for them to arrange shipping would be around a 10 GBP cost. but instead they choose to deliver terrible customer service! I would never buy anything from this company again, and I would be very wary of their customer supports if you are buying something!