daals.com USAReviews of daals.com

Stay away and they lie on their website their actual trustpilot is 1 which is the lowest possible, whereas they claim 4.7 in their website

If I could rate this negative, I would. I placed an order and paid $600+ for a table, expecting at least a decent customer experience. What I received instead was one of the worst shopping experiences I’ve ever had—frustrating, misleading, and physically exhausting. Less than 24 hours after placing my order, I emailed Daals to cancel and swap the table for another one. Initially, I was told this was possible and even received an invoice for the new item. Then—suddenly—the story changed: I was told the table had already shipped and could no longer be canceled. This was less than 24h later, whereas the estimated shipping was 3-8 days later. The delivery itself was another disaster. Despite my request to have it delivered to my door (the table is very heavy), it was dropped at a package room. I had to haul it into my car and drive to FedEx, only to find out I couldn’t initiate the return myself. I was stuck waiting at FedEx, desperately trying to reach someone via live chat (which the return page says can be used to initiate a return). After a long wait, the chat agent informed me they couldn't process returns through chat and that I’d need to email—again. I had to drag the heavy package back to my car with zero resolution. The physical and emotional labor I’ve put into this process is beyond reasonable. I’ve broken my back (literally), wasted hours, and dealt with complete radio silence or misinformation from their team—all while having paid $600+. And now I’m stuck wondering whether I’ll even be able to return the item without ridiculous fees or logistics. Daals’ customer service is misleading at best, nonexistent at worst. Their website implies a smooth experience and “free returns within 30 days,” but based on this ordeal (and other reviews I've now found), that seems like a lie. Avoid this company. I only wish I had read the Trustpilot reviews before placing my order.

cant contact the them. Asked them to change delivery address told me to do it through fedex then fedex said they could not. I wrote to them right change address and they did not. Will not use them again

Please please please read the reviews on here and never purchase from this company. I only read the reviews on their site before I ordered. But honestly compared to some other reviews on here I came out relatively unscathed because I was able to dispute and cancel before my furniture actually shipped. I ordered a King bed with promise, from their site, of shipping in 3-8 business days. Those days came and went and I never received any notice from the company. Started reaching out to customer support to get an estimated shipping date. They don’t have a US phone number, their live support doesn’t know any answers and says “they will escalated to the customer support team”. When you email with them they put you off by saying they “are looking into it”. I even asked a simple question about whether the bed needed a box spring and both the live chat and email customer service said “they would need to look into it” and after 2 weeks still no answer. My gut told me something was off and luckily I found these reviews. I immediately called my credit card company to let them know I’d been scammed and contacted Daals to cancel my order. LUCKILY it didn’t ship and I got my money back!! It seems like the scam here is that they send super shitty quality furniture and then make it almost impossible to return. So they make their money off of you either not being able to return or the >25% fees they demand (read other reviews for more context here) if you do manage to return the item. Either way you are losing money - it’s never a full refund. Per other reviews you as the customer have to pay for the return shipping and for the heavier items a lot of times it’s nearly the original cost of the item! Bottom line..no matter how pretty the furniture looks online. DO NOT DO IT.

NOTE: Their website is a scam....they list their Trustpilot score as a 5......it is not!!!! When you go to the real Trustpilot site it is a 1 Horrible product and horrible customer service. I ordered a desk with a matching chair and coffee table for my office. The desk came damaged with missing pieces. The effort to get a replacement was not worth the effort. The replacement desk came and it too was damaged. Asked for refund of desk and matching items. They sited their return policy as 25% restocking fee and that I would have to pay the return shipping. I stated that I did not feel I should have to pay anything. They then dropped the restocking fee but still insisted that I had to pay the return shipping. After over a month of trying to resolve this, I filed a complaint with PayPal. Today PayPal ruled in my favor.

DO NOT BUY FROM THIS COMPANY!! I ordered a dining table from this company in a dark brown. The one that arrived was a light brown, completely different color to the pictures (not even close). When I called up and showed the pictures they said the product being a different color was 'not a fault' and therefore they would not come and collect/refund. Now I have a huge table stuck in my house I can't get rid of and they have just said tough. Terrible company.

The company's return policy on the website is misleading. When you initiate a return, you discover that the company doesn't provide a return label than enables you to get their discounted shipping rates. The consumer has to work through their own 3rd party paying very high prices for shipping. In my experience, I will recover only 25% of what I paid, despite sending them back within days of receipt and in pristine condition. Packed and wrapped exactly as I found them. The shipping rate is compounded by a 25% restocking fee. Scam operation.

This review is in regard to 1) their dinning table (Maru Round 6-8 Extended table) furniture is made of cheap foamy material that chips over time, get water bubbles with instant exposure to fluid. 2)Very rude customer service 3) The warranty they offer doesn't cover any damages due to their poor design. 4) They do not offer replacement for damaged parts unlike Wayfair. BE AWARE. Do not give your business to this scammer of a company.