CVS PharmacyReviews of cvs.com

The phone system was recently changed for this location. It no longer allows for the ability to speak with a live pharmacist and only gives the option to leave a message. This is counterintuitive to those that need their medication quickly & need to let the pharmacy know this. I myself have only a few more hours that tamiflu will work. I feel that I should be able to contact CVS and let them know this without having to leave a message and wait on others to get back to me. My husband had to drive over to the pharmacy to ask a question that could’ve been done over the phone so that he didn’t have to wait in the pharmacy. We could’ve come closer to the time it was ready instead, had we been allowed to speak with a pharmacist.

Always fast delivery and good prices.

Rx was called in to CVS from Urgent Care. The CVS app never indicated that the Rx was received. As CVS indicates, I would be notified within a few hours when my Rx can be picked up. That never happened. 4 hours later I went to CVS. The pharmacy was understaffed, and I was informed, after standing unacknowledged while staff worked and talked among themselves, that they would get to me shortly. I feel sorry for the staff and know that what I had observed and the service I received is symptomatic of extremely bad management at the top, aka Kodak, Enron etc. I need to find another pharmacy. I hope this message is received by CVS leadership- they are the problem.

I purchase a diabetic meter It did not come with any strips, I took it back to CVS with my receipt explained the reason for return or store credit I was advised that they do not do exchange or. Returns asked for manager was advised didn’t have one on duty called customer service They told me the same thing, I think it’s a shame that you cannot return your item or do a store credit. I would advise anyone not to shop here because the experience will be horrible and unpleasant. Poor Customer Service poor customer relations will never shop here again.

They never have my prescriptions ready and i have to make multiple trips. Truly a inconvenience.

Truly terrible customer service! I am stuck with these numbskulls because that's who BCBS of Maryland had contracted with. Both organizations are unable to spell the word customer. After 30 minutes on the phone with a rep who has a thick accent and a bad phone who wanted my Medicare number (not happening), I gave up. Pity that Zero Stares is not an option

Filled with pharmacy idiots. Nasty rude. The creepy Hindu man in pharmacy at church st in Conway needs to get out of town.

The cashier Ray was excellent. The app updated and I was unsure how to get my extra care card to scan on my phone now. ( Since the update.) He went over and beyond to assist me, and it was kinda time consuming. He never showed frustration. I knew I was frustrated. However he manged to assist me and continue to be joyous. Definitely a pleasure working with him. Definitely 5 stars. Wish I could give him 10. Thanks Ray.