CVS PharmacyReviews of cvs.com

Tired of cvs not having prescription meds not in stock all the time,but now they gave my daughter the wrong nebulizer med for my 15 yr old grandaughter today and she may haveto go to er with her breathing issues. To many mistakes with cvs lately. They may need to get sued if anything happens to my grandaughter. They didnt give my daughter the premixed nebulizer meds,instead they gave her a med you have to mix saline with .So at 9pm doesnt do much good since pharmacy already closed.

Pharmacy automated call system. Does not allow you to speak with a human. CVS, (FM 544 and 78 in Wylie, TX) After 10 minutes of listening to the automated messages, who make you listen to the entire speech, before allowing you to answer, i left a message for a call back. When they called back, which was relatively prompt, amazingly, I could not understand their speech. When i talked with a person who i could understand, he said my prescription was at Target CVS, when i asked him where the Target was, he said it is on your phone in maps. I said i did not ask you how to find the address in my phone maps, he hung up. This is unacceptable behavior.

The pharmacist is rude to me .

On September 14, 2026, I went to this CVS to pick up a monthly prescription (nasal spray, ~$10 with insurance). What should have taken minutes took from 9:47 a.m. to nearly 11:50 a.m. Timeline: At the drive-through window, staff said no insurance was on file, despite my filling this same prescription monthly. I provided my insurance card; the associate had trouble entering it and told me to call my insurer. I called OptumRx at 10:08 a.m.; they confirmed my information was correct and active. I returned to the window. A second associate said my information "wasn't working." I offered to show her the info on my phone; she declined and told me to print it instead. I called OptumRx again. They called the store to confirm coverage. The associate questioned whether the representative was legitimate, demanded a supervisor confirm the call was actually from OptumRx, then hung up before the supervisor got on the line. OptumRx called me back to say the prescription was ready. When I asked them to confirm the insurance was properly on file, they called the store again and were again asked to get a supervisor on the line — even though this was an insurance provider calling directly. The associate reportedly told OptumRx she was "suspicious" because I had come through the drive-through. At no point did anyone ask for my driver's license or ask me to come inside. When I finally returned to the window and asked why this had been so difficult, I was told, "We can see your phone from the window" — information I was never given earlier, when I had explicitly offered to show it. Concern: This was a routine, verifiable monthly refill. The delay and repeated escalation were unnecessary, and the way I was treated — including being called "suspicious" without cause — was not customer-centric. I'd like to understand why this happened and what CVS will do to prevent it from happening again.

"Just 2 more mins" I heard that close to 8 times over an hour. Just go to Walgreens across the street. Jeez.

Bingo to the CVS pharmacy on 145th St., Broadway Sunset open I went and picked up an Ozempic prescription. The last time I was in there said thank you to the lady. The lady looked at me like I was crazy. There was a brother on YouTube that said when a black man walks through the door of the store where prejudged and guilty the lady said they looked at me like I robbed or something.

When I finally got a human from the cvs mt airy md we were discussing my issue with not being able to get my diabetic drug refill. This happened before noon 9/11/26. She pulled a fast one and I could heat her say he hung up on me then the phone clicked off. Nice one I'll use that one the next time I talk to the pharmacy

Your app is 165 MB and I do not want to put that on my phone. It's also difficult to use. I wish you would just give us the names in the texts