CVS PharmacyReviews of cvs.com

The AI phone system is the worst.9 out of 10 times I cannot get the info about my presentation and forget about talking to a person

Horrible uneducated staff that cater to those that are paying out of pocket or w/e be the case. The staff keep screwing with my prescriptions and putting them away when they should be held for 2 weeks especially when the person has been dealing with a domestic violence situation.

My name is Yuvonne Brazier and for over 30 years I have been an avid CVS customer. I am 75 years old now, and I feel so let down at what CVS has become.. This time of my life is when I need them the most, and I cannot even get an order through without calling customer service. The app that I use is useless. Here in Mobile, Alabama, there’s only two Drugstore’s that are prevalent, and CvS is the closest. Yesterday I received what seemed like an AI generated email that read almost threatening concerning using their app. It was long an menacing. So goodbye CVs.

Employees are not friendly and sometimes gruff acting as if they are bothered by your presence. Also, when purchasing supplemental vitamins that typically cost about $23 per bottle anywhere else, CVS advertises buy one get one free for $44.00. If you only buy one bottle it remains $44.00 and the only way you get one bottle for half price is if only one bottle is available. That is no way to treat customers. So, me and my family have ditched CVS and going somewhere else.

CVS 800 746-7287 POOR & frustrating customer service. I finally reached CVS.com dept to inquire about a charge on my cc the rep told me it was a pharmacy charge but she could not identify what it was. She insisted she could not tell me what item or product it was and transferred me to general pharmacy customer service who insisted they had nothing to do with cvs.com and transferred me back . The 2nd rep at cvs.com began talking about transferring me AGAIN but I stopped him in his tracks, explaining my call was related to cvs.com . I gave him my phone number & email and the amount he said he didn’t show that amount but then he read me the same amount and I asked him to identify the items — I insisted he try before transferring me again and guess what he found them! 45 mins for all this incompetence.

Lorie Goodman, I think is store manager for CVS Hwy 49 Gulfport. She helped me several times while in the store. Great customer service.

If I could give CVS pharmacy zero stars, I would, because they don’t deserve even one star. They have the worst customer service I have ever experienced. Their representatives seem to have no idea how to help customers. I contacted them because I needed help adding my son as a member under my ExtraCare account. I was unable to add him myself online because of their poorly designed system. I tried calling several times, and every time I was left on hold for hours. Each customer service representative transferred me to a different department, and the call eventually ended by being disconnected. Even the employees working in the pharmacy were inexperienced and unable to help me. This has been an extremely frustrating experience. Worst pharmacy and worst customer service ever.

I was using a medication as off label for 10 years. Doctor and insurance approved. Then one day out of no where the pharmacy would not fill it. They wouldn’t tell me why and said they would have to talk to my doctor. My doctor called them and he explained I’ve been taking for 10 years as no other med worked. The pharmacist said to the doctor “I don’t care. I am not filling it”. I transferred to Walgreens and all was well again.