CVS PharmacyReviews of cvs.com

Picked up a script this morning. Person at the window,( Daniel), says where’s your barcode? I said I don’t have it. He proceeds to say, how do you know your prescription is ready then? I replied because I haven’t had my medicine for 2 days so I know it has to be here. Instead of harassing people to do their job for them, they need to stop being lazy and type a name and dob in! Turns out I’m having issues with my phone which is none of his business. Where’s the customer service?

Tried to cancel my Extra Care Account. NO value with Extra Care Had to call the overseas CSR 3 times. They were very unhelpful and put up every road block possible to stop me for canceling....but I was able to cancel. It is very unlikely that i will visit a CVS store anytime soon.

After reading some of the reviews from my local CVS Pharmacy, I was understandably, on guard going there. I was pleasantly surprised at how friendly, polite and customer service driven by the service I received. While in line, the cashier said, “I’ll be with you in a minute”, I’ve been back several times and have received the same quality service. I don’t know if the managers upgraded the staff since the negative reviews were received, or you get back what you expect, but I’m proud to say, well done CVS West End, I’ll be back again and again.

First, you can never get them on the phone and they promise you that they’ll call you back in an hour but they don’t call you back in an hour. They don’t even call you back in the same day After waiting 20 minutes to pick up my prescriptions which they’ve been texting me about every day threatening to put away. They actually did put one away and so now I get to wait in another line for 1020 minutes to put my order in again for a prescription that was filled weeks ago and they should HOLD onto it - because what the hell? As medical professionals, do you think I no longer need the prescription because I wasn’t able to pick it up quickly enough?! Really?! Is this your idea of how you run your healthcare portion of the business? I’d like to hear a justification for this. Do you think I’m gonna recommend you to anybody else? That’s a hard no!

I went to the CVS store in Enola to pick up a prescription they had. Upon arrival was told that there was a problem with the insurance. When I questioned it, the girl said to me, you will need to come back in an hour. We are closing in two minutes for lunch. I replied. Can we just look at that and see if we can figure out what the issue is. Her response was “ ma’am, we have to eat.” That’s the worst customer service I can ever remember having anywhere. I will be changing all my drugs to another facility. I would never have received that type of treatment at a Rite Aid.

Two stars for one of three scripts delivered with only mild delalys reported because of a new account. This last is done it. My surgeon, last Friday, ordered two new antibiotics for my post op foot, still swollen and red. The pharmacy was asked at that afternoon to deliver as soon as possible. Saturday, I called to confirm to bill the delivery fee and indicated it would be delivered that day, but wasn't. Left message to call but it was not retutned. Sunday evening no medication delivered and no message, no text. Moday I again called and got a live one, and was told after a long delay for her to review their history that USPS tried to deliver it but the house looked abaondoned. Not sure who was USPS but they do not deliver week ends, and don ot do same day service. My mailbox had no medications in it. They said someone tried to call several time but there was no answer. I keep my phone with me as i live alone and never go anywhere. I have flood light on drive and three lights near the entry where my car is parked. No text to report any delivery problems, no text they tried to call "several times with no answer". Now four days after order without my new antibiotic medication. They said they refunded my money and would not be filing my script order. Wow that is some professional work. Walmart hires people to delivery my food and they are often not speaking English but they find my house and never had to return my food in over three years. Who did they hire Obviously no one is my best guess. Tomorrow day five with new bacteria found at my surgical site, they cancel my order. I am unable to pick it up as I have a swollen foot I am told to stay off amd do not drive. Uber does not pick up scripts that cannot be paid for in advance. They advertise they deliver and did once. I aksed to talk to a pharmacist but the fresh little young voice told me she was the pharmacist. I do not trust this pharmacy and can only speak towhomever answers the phone. The unlicensed people run the shop it appears. No professionals work there. They do not fully understnad the weight of the responsibility they assume when they take on fillig prescriptions, not only birth control pills but for antiviotics for infection. When I ask for delivery they ask if two or three days is preferrable. Antibiotics need to be started on the day it is called in or the next day. They advertise they deliver but the USPS does not deliver same day nor on Saturday and Sunday so that was a lie, USPS was reported as the deliverer who said it was an abandoned house, I have a locking mail box. There is no excuse for not deliverying it Saturday. They are inept and not trustworty. They have put in charge unprofessional and insolent persons in their pharmacy department, and are an outrage with their sigh of 'do I need to talk to her again' attitude. I am a retired Registered Nurse and would give them an F if I was doing a investigation of their ability to function in a professional manner in filling and delivering prescriptions. I did investigations of health care delivery for 24 year for two state governments and never changed a word on any report and was never discredited. You cannot trust anything coming out of this pharmacy including the word of any staff. Their staff is out of this world, in the very real sense.

AI yapping and not able to "understand" you. Other system was much easier to order a prescription refill. Very annoying by time off phone to refill my one prescription!

The Pharmacist in North Easton, MA named Joellen was unbelievable. After taking all day to fill a prescription and repeatedly told to come back later. She responded with “GOOD” when I told her I was going to find another place to fill my prescriptions. She then threatened to ban me from the store when I asked for her name.