CVS PharmacyReviews of cvs.com

The location on bell road and 99th Avenue. I guess that would be Sun. City, I like it for the covenience but I'm afraid to go in there anymore. The woman: blondish grayish hair always wears it up:is a nightmare. She is always rude, ignores you & miserable all the time. I understand people have bad days, but she's like that. All the time, I'm changing location; if I walk in and I see her I walk out: I love The pharmacy there, but I can't deal with her. And she's there a lot, I don't know her name and I dont think she's a manager. The manager has Brown hair. She's very nice, but wow, take medication for your anger or find a new job you like perhaps. Customer service and kindness is not for everyone in this world. And in this review, they ask you, for what day the experience was.It's every time I go in there , so yeah , i'm not going there anymore

I call and get their AI that thing is awful. It asking questions that when you answer ask again and again. I know what I want AI can't answer and keeps me from getting through to the pharmacist. I go in the store everything is behind glass. I understand that, I watched as people walked out with whatever. What I don't understand is they have no one in store to help when you find what you're looking for .

I wanted Nutrafol to grow my hair back and CVS has a dupe! It is more than half the price and they take FSA accounts!

CVS can't explain how I went from 4 refills the previous month to 0 refills today for the exact same medication.

I’ve been trying to fill a prescription for two weeks. I selected them to contact my Doc for a refill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it’s no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn’t filled because it’s not covered. No communication regarding this…So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn’t covered…he didn’t prescribe the generic. I’m now switching pharmacies. This not the first time I’ve had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!

Just trying to order a photo and I need to sign in with a password, then a code from my cell phone, then my date of birth....how about NOT! Walgreens it is!

I want to share my recent experience at your Muncie, Indiana, Tillotson Avenue location. Two weeks in advance, I scheduled an appointment for a flu vaccination. I arrived several minutes early, but after checking in, I waited at least 15 minutes before the pharmacist spoke with me. She explained that the pharmacy was extremely busy and that I would either need to wait longer or reschedule. I was surprised by this response, given that I had scheduled the appointment well in advance to avoid delays. Nevertheless, I decided to reschedule for the next day. That appointment was confirmed online, but shortly before I was set to leave for it, I received a text message saying CVS had to cancel. This experience was frustrating and disappointing. I understand that pharmacies can be busy, but I had expected better coordination and communication, especially when appointments are made ahead of time. Unfortunately, this situation gave me the impression that customer service and reliability are not valued at CVS.

(CVS HILLSBOROUGH NJ) THIS PLACE IS A HORROR SHOW. I called to find out why I could not refill my elderly father’s prescription online. The Indian Pharmacy rep who barely speaks English, (Leena Nair) (Not sure about spelling), HUNG UP on me 4x in a row!!! She kept telling me that I “need to call my doctor and get information that is new”. I told her I believed they just had to send a refill request to my prescriber, to which she would repeatedly tell me it’s “missing info”. When I asked what information this is, she would just keep repeating that it’s “information that is missing”, that I needed to call my Dr and then HUNG UP on me. Because she kept hanging up and not doing her job, I had to go down to the CVS. Of course, when I get there, another rep tells me all that’s needed is response from my prescriber, as I thought, and that no “new information” is needed. When I asked why I was being hung up on, the rep Leena refused to acknowledge or even look at me, tried HIDING her name tag & then lied and told CVS that she NEVER hung up on me, even though I have all the screenshots to prove it. It doesn’t stop there. I was then called by CVS and lied to while I was INSIDE THE STORE. They told me that she just left and went home for the day, while I was staring at her at her work station. What an absolute joke. I have been going to CVS for almost 30 years and have NEVER witnessed such horrible customer service. Hanging up on your customers trying to pick up their elderly father’s medication who is home suffering from Dementia & Anxiety is nothing short of shameful and she should be fired if she doesn’t want to do the job she is paid tremendously well to do. CVS… if you hire someone as a pharmacy rep providing customer service and medication people need to function, make sure they can SPEAK ENGLISH AND WON’T HANG UP ON CUSTOMERS AND THEN LIE ABOUT IT. Welcome to America in 2025.