CVS PharmacyReviews of cvs.com

Trying to reach a person at customer service on the phone is an exercise in frustration and a complete and utter waste of time. I spent one hour calling six times and never getting a person. When I finally did, I was put on hold for almost twenty minutes while she looked for information. And then ... dialing tone ... hung up on! Then I messaged them on FB, only to be told someone would get back to me within 24-48 hours. Absolutely unacceptable! What kind of business is this that they cannot staff a customer service desk better than this sorry excuse? That's it for me and CVS. Hello Walgreens!

I went to buy some makeup. I bought it and basically I lost it between the store and my car . When I called to ask the store if they can run the camera to see if I dropped it in the parking lot. They refused to. The cashier was not even smiling and welcoming. Seems like she is as in a bad mood. I accepted some type of good customer service . The store is located in Fresno on the corner of Herndon and west.Never going to this store again and will not recommend this to anyone as they don’t have good customer service 😡Very disappointed with the location . Might as go to Walgreens and Walmart or even target.

CVS Pharmacy system is horrible. It makes mistakes all the time. I hardly ever get my prescription right the first time. My latest experience was typical. I called in my script. It said I had an order waiting. Do I called in the other 2 scripts. Ready in two hours. When I got there the order that was supposed to be ready was nowhere to be seen. Had to come back a second time to get it filled. Another time I wanted to refill a script. They said it was recently filled.Had a hassle to get my doctor to write a new script. Another example of CVS's inept system was when I stopped using s drug (told Cvs to take that drug off my profile) and got a new drug. I was picking up several scripts and did not notice they automatically refilled the old drug even though I did not ask them to fill it and asked that it be deleted from my profile. In summary. I hate the cvs pharmacy system. I would change but my insurance requires I use cvs. Thinking about changing insurance.

I booked an appointment to get shots for school and it tells me to come at 1. I get here and they don’t even employ a nurse much less have the shots although the website says otherwise. Pharmacist was extremely helpful but the company isn’t.

WORST EXPERIENCE EVER! Pharmacist (a floater) would not make a call to product company because she is about to be off! No customer service etiquette at all...black people! CVS pharmacy at 7207 Rockbridge Rd. Stone Mtn.

Terrible customer service.. even with corporate customer service. Everyone will tell you different lies.. can't get anywhere...

If you get your meds through Caremark, expect to get the wrong prescription. Also expect to be put on hold a billion times and have to make multiple calls to sort it out. I have had the hardest time not losing my nerve on the phone because I'm not one to take out my frustrations on someone who is just trying to do their job. It's gotten to the point where I am going back to Walgreens and paying out of pocket for my meds because I am so sick of dealing with CVS. Recently, I've had to make four calls to get my meds that were sent to the wrong address. I wasn't notified that there was a problem and it was put on hold. Instead I looked in the app and saw it was on hold when I thought it was being mailed to me. When I called (the fourth time) the rep said they don't carry the manufacturer I use anymore and to call my doctor to use the others that they prefer. I am highly sensitive and when they sent me the incorrect manufacturer once before, I had a bad reaction. Also, it took me months to finally get the correct brand named birth control, because the one they sent me was causing weight gain. Please don't do business with them until they figure their crap out!

CVS has constantly messed up my prescription. They have shoved the more convenient medicine FOR THEM on me and said that “it was the law”. Whatever prescription was the most expensive that’s the one they forced one me. They NEVER LISTEN. They had my wrong birth control, I showed them my prescription and they insisted they were right. The irritation they make you go through is ridiculous. And is ALL stores no matter the state you are in. I switched to a more humane pharmacy— shoprite. They are absolutely awesome no matter where you go!