CVS PharmacyReviews of cvs.com

Worst ever have been to minute clinic over five times and tried to set up appt and they have no history of my visits. Calling only makes it worse I will switch! Wires are crossed they want you to set up new acct and when you do it says that address already has account and all of mine info is wrong. Kind of scary

Prices on shelves are not accurate. The sales staff is good and tries to hdlp with probldms and discrepancies but can't without ghe Manager's assistance...forget that!!! You can either pay the wrong (higher) price or just not buy the item. ***try to e-mail CVS customer service... If you search CVS Customer Service all you can get is a phone #... Obviously they don't want compaints in writing...

I had been doing well for several months on a generic medication. At time of refill, the pharmacy substituted those pills with different ones. Knowing that pharmacies do change products from time to time and that certain subtle differences--like the shape of a pill-- shouldn't be a problem when it comes to generic drugs, so I took a dose of the 'new' medicine. I didn't feel so well after taking it, so I called my doctor's office to report the situation. When I looked more closely at the pill bottle, I noticed that the particular version of the generic drug that had been dispensed had been manufactured by an overseas company that was the focus for a 2019 investigation by the FDA. That company had received a 'warning letter' by the FDA in 2019 for unacceptable manufacturing practices. I understand that the pandemic has created strain on the drug supply chain all over the world, so I do NOT condemn CVS for selling a drug by a company that has received a federal citation. Perhaps it is the only drug in its specific category that CVS has access to right now? Perhaps that overseas company has cleaned up its act and its drugs are even safer now? I'd like to think so and to give CVS and the generic drug company the benefit of such doubt. However, I feel very disappointed in CVS and the pharmacy staff in how the issue of the substitution had been handled. First, they did not inform us at the time of picking up the drug that a new version had been supplied; we received no 'medication counseling' from a pharmacist. The substitution was treated like a non-event, when in fact it was really a 'new drug' situation. When I called the pharmacy to report my discomfort over the unannounced substitution, the pharmacist seemed a bit disinterested and somewhat defensive. Instead of offering to see whether any more of the first drug received (other company's drug) was still available at any of CVS' other retail locations, I received an often heard excuse about generic drugs 'being the same." That statement is simply not true, and I find it shameful that a pharmacist would even bother to say that! The primary reason that I have shared this information is not so much to shame CVS, but to educate other patients. When a pharmacy switches your generic drugs without forewarning, speak up about it! If the substituted drug makes you feel ill or it doesn't work as well for you, let the pharmacy know and call your health care provider to report the situation! If you believe that the difference you have experienced between the two generic drugs has been significant, take your reporting a step further. Consider calling corporate headquarters at the pharmacy, as well as making online reports to the Institute for Safe Medication Practice (ISMP) and the FDA's Medwatch. Let's work together to promote drug safety by sharing this kind of information with others!

Worst customer service, worst computer system of any pharmacy in my 62 years and I've been an RN for 40 years. They haven't deserved even 2 stars in 2 full years. Only go because I have to due to employer plan.

I live an hour away from my elderly mother and she was just exposed to the coronavirus. I found out that she has lost her thermometer and she should have a new one right away so she can track her temperature in case she has contracted the virus. So I just called the CVS pharmacy in her neighborhood and explained the situation, asking if I could pay for the thermometer over the phone, and have someone else pick it up for her, or maybe even have it delivered since it's very hard for her to get out of the house. And all the lady said to me was, "We don't take credit cards over the phone." Then there was dead silence. So she offered no options, no nothing. Shame on whoever is in charge of hiring staff at CVS pharmacy on High Street in Pottstown PA. You should try to find employees who are friendly and helpful.

You need to tell your pharmacy tech at the Pekin Illinois location that wearing her latex gloves is cross contaminating everyone's items she touches and we don't appreciate it. Is she just to lazy to sanitize after each customer if it's really necessary. Ive gotten all my prescriptions from there for years and I'm going to have things transferred to Walgreens if she waits on me with those gloves again. I don't want to hear about your Covid 19 safety rules.

Called the CVS Pharmacy in Plymouth, MN (County Road 6 and 101) to ask about an over the counter drug I'd like to pick up at the drive through as I'm high risk for Covid 19. The pharmacist was helpful and transferred me to the "store" to ask them to bring it to the pharmacy for pick up - Marcella answered my call and I started to explain to her about an over the counter medication ..... that's as far as I got, as she interrupted and replied "I'll transfer you", and back to the pharmacy I went. I live within 2 miles of this CVS, have never been in this CVS and if Marcella is any reflection of their customer service, I never will be.

Called CVS about a problem and the people on the other end know nothing and try to feed you an answer that sounds good but if you question the answer they contradict what they just told you, so nothing gets resolved it is like the old joke "Who's of first" can not get a straight answer