CVS PharmacyReviews of cvs.com

I am getting low on toilet paper and paper towels so I took a chance on CVS having the items. I was waiting at the door with a dozen other people for CVS to open. We all rush to the paper product isle. NO price tags on toilet paper and paper towels. I needed the items, so I go to check out. I felt so violated. Cottenelle Ultra 9 Mega $16.79 (Walmart price online $9.97), and Bounty SAS 2 Double $7.79 (Elsewhere $4.99). This is price gouging, and I do not appreciate a reputable and trusted corporation such as CVS taking advantage of this crisis. I could of used the overpayment of these products on something to eat. Disgraceful.

I USED to go to CVS to pick up ALL my medication and otc pharmacy related items. Then, one day the same medication I frequently picked up, the price jumped from $30 to $118. When I asked the people there why, they told me it was a 90 day supply (normally it was a 30 day supply). I figured, even though it STILL seemed a little expensive I’ll get it because then I wouldn’t have to come back for a while. I just trusted the pharm tech and paid and b4 I walked out the store, something told me to check the bag and look and LOW AND BEHOLD it was the same bottle I normally get what clearly say (in fine print) 30 day supply. SCAMMED! Then they fed me a line about due to Covid-19 we can’t take it back. I NEVER LEFT THE GODDAMN STORE and JUST STEPPED AWAY FROM THE COUNTER. When I researched it, EVERYWHERE I looked everybody says the damn stuff should be under $50. So, why the hell did they scam me into paying $118? Price gouging because of a pandemic and financial loss? Employee theft? Why would the damn tech LIE to me like that? Is she dyslexic? How often do they pull this stunt? They told me to call the corporate office and I did and they fed me a line right before close of business 2 days later in a voicemail message after my phone rang 2x and stopped b4 I could pick it up!! They lost my money. I’ll NEVER SO MUCH AS CONSIDER ON MY DARKEST DAY TO EVER ENTER ANOTHER ONE AGAIN. Walmart here I come!

Ordered 4 items online on April 26. Order indicated delivery on May 6th. As of May 5th my order had not been processed. There is no customer service representative you can talk with to get current information just an endless series of worthless automated telephone options.This company is obviously run by management that does not care what its customers think or if they are well served.Online home delivery is horrid!

Worst Pharmacy in America! They never answer phone! Auto system wakes you up every morning even if you have no prescriptions. Rude service! Removed all our family's scripts over to Walgreens. 100% better and STAFFED!!! Had to get an emergency antibiotic as wife has pneumonia and the CVS on Orange Blossom in Cape Coral lost the Prescription ?? That's right: they always have problems ALWAYS! Never answer phone! Just horrid service! They operate on borderline criminal! STAY AWAY!!

This so call Manager- who don't have an ID, didn't respond to my question when I ask his name ( his answer was look in paper- paper said a female LINNETTE and he's a male- using someone else register). Store # 591 CVS Coral Gables Miami- 87 Ave SW 24 ST - made me wait 10 min while he sat right there near register.. I said good morning- no response, I had the guard there witness all. I wanted to buy 3 pack of toilet paper-(mom, sister, myself- They older can't be moving around). shelves packed. He refuse. Worked 5/03/20 6:10 am. Older gentleman - Original manager off. The guard said he was in a bad mood. This is unacceptable.

CVS online order got messed up. I never received my 2nd product. I ordered 2 products and had a free shipping promotion. When I contacted them, they claimed I ordered one product and that the rest I was charged for shipping. I sent them back a copy of my receipt that showed the no shipping charge. I sent another follow up email as well, I‘ve heard nothing back at all, and it’s been almost 2 weeks. Sad that they would lose a customer over the refund I asked for.

I was in a shirley ny cvs on 5/1/20 and was talked down to by a worker and managment and they threated to call the cops on me for being a paying customer cvss are horrible they should all go out of business

Historically our experience has been excellent. Great service and very helpful. But during the pandemic it has been awful. New help who are passive aggressive and not helpful at all. Computer system through app and store technology say different things. Trouble executing the ordering of prescription. One “lost” in mail and CVS didn’t, initially, want to help find it. Didn’t want to accept any responsibility for locating it. As I said, they used to be 5 star and I hope they figure this out.