CVS PharmacyReviews of cvs.com

The CVS store in Sarasota at Clark rd. Is the worst I have seen in customer care. I just called and they immediately put me on hold for 15 minutes. I tried to call back to talk to the pharmacist but they won't connect me without 10 questions. I have spent a lot of time writing in line in doors and the drive up. I wish I had option but this is the pharmacy my insurance has chosen. The manager and pharmacist need to be replaced.

Never seem to have pharmacy staff on South Highland Ave in Ossining, NY. Just waited almost 20 minutes on hold to get info that’s not available on line. No time estimate, no idea where you are in queue. No apology for long wait. Two weeks ago was waiting in drive through. Line not moving in over 10 min. I call store & find out someone is getting a covid test. How are people in cars waiting supposed to know that? Went inside & complained & treated rudely by pharmacy clerk. Asked for store manager - told store manager in front. When I insisted store manager be called - there was no store manager up front. Pharmacy manager was polite but apparently not equipped to take suggestions either. Staff needs customer service training.

They are always out of my prescription. They always say they cannot fill the prescription for at least a week. Terrible Customer service.

This morning I dropped off a prescription and the lady told me it would take 1 to 1 1/2 to get filled. I gave it two hours and went to pick it up and another lady told me she didn’t have until she found out that they didn’t take my insurance, so I asked her give me the total without insurance, I then asked her to go ahead and get it filled and she told me it would take another 15-20 minutes, I had already waited over two hours and she wanted me to wait longer. The thing that bothers me the most is didn’t the other lady call me and let me know that they didn’t take my insurance, this goes to show the bunch of inept personnel they have working at the 7395 Padre Island Hwy. Brownsville location. I can guarantee you I will never do business there ever again.

Nasty,cynical, pharmacy staff. To my observations they are staffed with never smiling, never friendly, miserable with their jobs, can't think for themselves "robots"! I have to use this disgraceful excuse for a (pharmacy?) because of insurance. My insurance used to be good at Walmart Pharmacy. What a wonderful bunch of pharmacy staffers they are and I miss every one of them!

This has been the worst experience ever! After being told I’d have my results within 2-4 days, now on day 5 to no avail, I am still having symptoms and could possibly have gotten someone else sick. I self quarantined but I still like to know what avenues to take from here! Come on CVS you’ve got to do better, people’s lives hang in the balance. If you can’t handle the business of testing then get out😡😡

honestly i am so disappointed. i went to CVS for covid testing because they were be only place i was able to find a test and was promised results 2-4 days and on day 5 still nothing. i am 19 years old living OUT OF MY CAR because i cannot go home until i am cleared that i don’t have covid due to my elderly grandma and elderly father who i live with. this is absolutely ridiculous and super frustrating. you need to do better. thank you for nothing.

The worst ever service in this world... I will never , never, never go back to CVS. I don’t know where to begin, but in short, please do not waste your time and be fooled with their advertising material. I compare CVS pharmacy to a third world country pharmacy customer service ...