CVS PharmacyReviews of cvs.com

I ordered over the counter supplements through my Medicare provider. 8 days later they don't show that UPS has even picked it up. I called customer service and they told me that it has to be over 14 days before I can make a claim. Really?!?! My last provider went through Amazon and my order was at my door in 3 or 4 days. Wouldn't recommend CVS to anyone.

I would give them no stars at all, waiting and waiting and waiting!!! Wait there's more! My prescription was to pick up on march 10th. I have covid and need the meds now! Not later! I am now using Amazon pharmacy sick and tired of CVS garbage and ways with customers..

I've witnessed Caremark provide misinfo for my Walgreens to provide as explanation for why prescriptions are denied. Following is a sample of false responses: "Refills not approved by doctor," "90 day refills not approved by doctor," "Prescription was for a 50 day supply," etc. All statements false. I spoke with doc & did not deny any refills, 30 or 90 day. I personally witnessed script Caremark claimed was written for 50 days & it was clearly noted as 30 day. Each bizarre claim cause excessive time: contact Walgreens to ask what they are told & check with doctor & follow up with Caremark. I have to do this with most scripts, regardless if maintenance med. 12/23, Caremark DirectMail claim shipped med, but did request or receive it. I was waiting for new year, 2024, to use Walgreens again. After attempting to 1st fill this year at Walgreens, CVS Caremark denied, stating too soon for a refill. When follow up, discovered they claimed to have sent the medication & explained it was not requested or received, and my supply of this medication, for lowering blood pressure, was depleted. I requested a refund & updated status, so that I could refill script. I follow-up with Caremark again, because again they denied refill. This is when I first heard of the 3 maintenance refills, as forever, not merely each year. With this new information, I ask CVS Caremark how to obtain my meds thru Walgreens. Supervisor explains, request a "medical necessity" from my doc, for all meds & once approved would allow return to my pharmacy. I asked 2 doc's & their office immediately prepared a medical necessity letter to CVS Caremark. I follow-up & Rep told me that form would be denied, no exception. 1st Rep advised medical necessity to be accepted is after Prior Authorization have been issued and denied. A medical necessity form is the appeal for that issue. Next Rep, another Supervisor, elaborated that Medical Necessity form would only be considered if it stated "Why 30-day supply is medically necessary," & no other issue considered. She noted that no other issues should be listed form, as that would launch an investigation & no resolution before that concluded. I asked doc for another medical necessity form with the "why 30-day" detail & they sent it to CVS Caremark. Meanwhile, I was without blood pressure &anti-depressant meds, for weeks. Caremark continues to be a detriment to my physical and mental health. The 'local' CVS, made a mistake every time. They've provided inaccurate price (quoted $25, then charged $70); inaccurate quantities (gave 1 month & claimed it was 3 months); they've initiated auto-refills (even though repeatedly told them not to); contacted with a status of 'ready to pick-up," & when arrive, nothing is ready. Their consistently poor service is as sickening as PBM's being allowed to continue to take advantage of us.

Your supervisor at the CVS in lacey nj, Mr (and I use that term VERY loosely) Richard Ciubinski Jr is disrespectful and a danger to patients. I went today and was refused my medication. Refused. I was not given the option to purchase, they outright refused to service me after I inquired why I was receiving false text message information regarding my refill. He was so exasperated when asked to speak to me, slamming his hands on the counter. He even threw my phone back at me, again with with no answers. I'm disabled, the medication in question is dangerous if stopped immediately. Withdrawal and seizures are some of the side effects if its stopped. And I was told they refused to give me my script and service me. I had to CALL THE POLICE to get him to SELL me my medication. Which is illegal. When the police inquired on my behalf to obtain a corporate number to call and make a complaint the store manager gave them an incorrect number. Twice. Still refusing to give an appropriate cooperate number. The ADA parallels the Civil Rights Act of 1964. If the patient is disabled, as determined by coverage under Social Security, Medicare, or private disability insurance, that patient is covered under the Americans with Disabilities Act (ADA I will be speaking to a lawyer accordingly as my rights have been violated. I truly hope in the meantime that you do better CVS.

Absolutely terrible customer service for their online department. First time I called the customer care representative pretended to be helping me out then left me on hold for 20 minutes and then hung up on me. The second time I called, I could not understand the representative at all, after a few times, asking to please speak more clearly or go into a different area because it was extremely loud, he told me he could not help me. A very disappointed with CVS and will be canceling my account with them.

Im sick tired of north pleasnt st asking me hepatitis b I want to stop and.i hate attitudes workers are rude to me it's unfair to be treated like shit I wish hepatitis b would stop asking me im not doing.it thank you jamine

CVS off coal creek in Newcastle. WA are great 😊

I do NOT recommend buying CVS gift cards. In my experience, many of the gift cards simply did not work when trying to use them. Instead of a smooth transaction, it turned into a frustrating back-and-forth process. When contacting customer service to resolve the issue and request a refund, I was told it could take up to two weeks to get the money back. For something that is supposed to be convenient and easy, this creates unnecessary stress and delays. A gift card should work immediately and reliably. Based on my experience, I would strongly advise against purchasing CVS gift cards.