CVS PharmacyReviews of cvs.com

Does CVS care that the automated phone system does not work for their customers? I am moving my prescription to Walgreens. I have two pills left of a 90 day supply of blood pressure medication but they won’t refill it - and I have one refill left - because I had it filled 88 days ago. Am I supposed to actually run out of it first? Now I have to go there in person and speak to a human, which could have been avoided if I could have spoken to a human on the phone to begin with! I think dealing with CVS is not good for my blood pressure.

I’m a disabled person who also has Ehlers-Danlos syndrome and Arthrofibrosis The CVS decided that they knew better than my doctor, and refused to fill my prescription I need to sleep. Sleeping is the only way I can control my pain. It’s been awful, I finally got the explanation that my doctor didn’t instigate this change (which makes my pain unmanageable) I’m so offended to be treated like a drug addict by a pharmacist who has no understanding of the genetic condition I have.

Maybe before their new automated “We won’t let you speak to a real person” technology was implemented I would have given them a 2 1/2, but now, I’ve had it. Not being able to speak with someone right away has caused issues for me. I need to find another pharmacy ASAP!

Terrible experience with the CVS in Hamtramck,Michigan regarding debit transaction issue that was totally ignored by CVS management, customer service and CVS corporate headquarters in Rhode Island. I've been treated with no respect in regards to my issue. It's outright shameful for a major corporation to operate in this manner!

Our insurance which is also a CVS company sometimes only covers the name brand. CVS 6704 will only fill it with the generic. The insurance company than sends me a letter telling me my prescription is not covered. They also charge more since the prescription is not covered. The pharmacy CVS 6704 said they can't fill the name brand (which is the one covered by their insurance) unless I have a prescription stating it is medically necessary. This creates more problems. This has happened for 2 prescriptions this month. CVS pharmacy nor their insurance company is able to resolve. Depending on who I talk to I get a different story. I am suspicious CVS 6704 added a deceptive prescription, and changed another one.

I was at the pharmacy yesterday and the line was long it was only one register working the female back there was doing her best to help everyone and the Asian lady was helping some one at the window. Not one time did the pharmacist come and help the ladys but she was very rude to one customer who was standing at the consultation table. Then when the girl finally got to me she said I had an dui lol but it wasn’t true I had to wait for that unprofessional pharmacist to say to me any questions about the meds no I don’t and she walked away and started yelling at the tech who was helping me fill my meds which was unprofessional and unprovoked. The lady started to say who you talking but she didn’t and got her stuff and walked out which I said was good for the other rude person but to do that in front of customers to belittle anyone is wrong and I didn’t like that. I asked for her name so I can do a review and she said it was penny or Jenny I’m old and hard of hearing it just had to say that. The pharmacy staff is always pleasant and nice to me and my wife I like the lady with the blonde short she is sweet and helpful but that other one needs to learn how to speak

I was at the pharmacy at 2401 east north in Greenville Sc and I walk in and said I had a roadie and come find out it wasn’t but the rude pharmacist who was standing behind the computer said no she don’t tell her to go to put her information in and the way she said it was very rude but she was very nice to the other white customers but me and the tech who was helping everyone was helping the man in line mind you the line was line 7 people long and the Asian girl was helping at drive not one time did the rude racist pharmacist come over and help her then another girl walked in with braids and started helping and then the lady started yelling and being rude to the tech and she started being rude back and she told her to get out and she was leaving but it was very rude cause that girl was doing her job with no help and dealing with that rude pharmacist I felt bad for her so I stopped her and started to talk to her and I learned she is having a hard time right now with her family and to know that lady did that to her was very wrong and rude and she needs it be dealt with from corporate

They need to eliminate this Ai phone system and allow people to speak with the Pharmacy. Endless runaround with no help. This is not customer service. This is how you lose customers.