CVS Pharmacy is listed under Pharmacy & Medicine.
CVS Pharmacy (cvs.com) has 3,054 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Doug A.
CVS has the worst possible customer service, longest line, rude employees. Zero accommodations for Americans with Disabilities. I cannot imagine anyone shopping there deliberately. Their over the counter medications are overpriced ten fold.
Alan H.
Warning! Dont sign up for Carepass! We were tricked into signing up for CVS Carepass; they started charging $5.00 a month on my credit card. We started receiving coupons in mail. However, when we tried to use them, they couldnt find our account and/or told me there was someone elses name on the account (who i didnt know) and they wouldnt let us use the coupons, since they "couldnt confirm that it was our account" They sure keep charging me $5.00 each month though! Trying to cancel the CAREPass is a nightmare!! you cant cancel on the website, you have to call a special customer service number, which gets you to a call center in some asian country where they keep saying they are unable to find my account and cant cancel it!!! I finally got one of them, who could barely speak English to say he would cancel it, and im waiting for the end of the month to see if he really cancelled it. Worst customer service I ever encountered. How hard could it BE to look up an account by the credit card; name, phone number, email, etc, and simply CANCEL IT?
Jay De Y.
They have been unable to access my saved card at prescription pickup. Completely annoying. And even worse, trying to lodge a complaint with them on cvs.com was a complete waste of time. Web site wouldn't even let me submit the complete. Wow, if I wasn't captive to them because of medical plan I would be at Walgreens in a heartbeat!
Cathy K.
I purchased $50 gift card at CVS store (17165 Bluemound Rd, Brookfield, WI 53226) on Feb 2, 2019. The CVS gift card has $0 value when I tried to use it. I still have the activation receipt and the actual gift card. Unfortunately, CVS refused to reimburse me the money. Now, I am out of $50. CVS should be responsible for its gift card problem.
Atif B.
I joined CVS Carepass and it’s unbelievable how much I’m saving. We joke about those long receipts full of coupons, but seriously, who else offers so much? I’m a big fan. Had one bad experience ordering something online from them, but it was a one time thing and I was impatient I guess. Honestly amazing store. Also, CVS Health branded products are super high quality.
Lynette M.
Store5342 w esplanade and severn I have never seen a bathroom so disgusting as this one. The store is filthy with empty shelves and old out of date candy. COVID-19 wouldn’t stand a chance of survival against the other 🦠
Carolina V.
The amount of time that they make customers wait for COVID-19 test results is ridiculous. A quick search online can show you further proof that many customers wait as many as 15 days despite being told that they'd be given results as soon as 2-3 days after testing. One COVID test at CVS can cost you over $100 without insurance. After waiting more than a week for my results, I was told to test myself again because of an error in their system. For this service, the cost is certainly not worth it. My family and I will never return to any of CVS' locations.
Sharon T.
I really don’t want to give them 1 star!! Cvs in Painesville Ohio on Erie St is the worst!!! The have one person working in the pharmacy and no one answers the phones and it’s hard to get your medicines I just want mine transferred out and I will never ever in life go to see CVS Pharmacy again!!!!!!!!
