CVS PharmacyReviews of cvs.com

I would give the CVS Pharmacy @ 2788 Murfreesboro Rd. Antioch, Tn. a negative 5 stars if possible. I have always had problems here but because it is right next to my house I have stayed here. I went to pick up my medicines tonight. I got into the drive-through line 15-18 minutes prior to closing time. There were two cars in front of me. The car at the window took the entire time. I pulled up to the window at 8:03 pm and the Pharmacist said he could not give me my medicine. I told him that I had been in line and that I was out. He said it didn't matter. That I could go to Harding Place. I told him again that I was out of my medicine and that I was here on time. He said that I should have come inside and that he didn't have any staff. So you mean to tell me in three minutes, he had NO staff. I waited patiently and he refused to get my medicine. His name is Sonny and I will be contacting the licensing board. I need that medicine. Fast forward to today I had to get that medicine from them from them. So a girl gets my name DOB etc. Then Sonny comes up to give me my medicine. I asked him again why he would not give me my meds last night. He said, my business hours are from 8am to 8pm, you got here after closing. I told him, you known was in line way before closing. He said well my register cuts off at 8pm. I said really? If I would have been inside you would have rang me up. He replied, well you should have came inside. First, I am disabled. Second, I was in line. He could tell. Instead of giving me my meds that I had no more doses of, he said I would have to go to a 24 hour CVS almost 30 minutes away. He was completely rude about it today again. Saying my office hours are 8am to 8pm period. Well, I have a lot of medicine there and it is being moved to a different pharmacy today. Sonny is horrible.

I want to give 5 stars to CVS and there staff from front desk to pharmacy and thanks Gina for getting my meds straight and hi to Mary you all stay safe Rhett Butler

The cvs on 5500 w 38th is the worst pharmacy I know of

There is nowhere to file a complaint on the CVS Specialty pharmacy website, so I will file it here. My Wife and I have had an absolutely pathetic and embarrassing experience with you all. It is unacceptable and hard to believe you all could treat people this way. Here is our experience. On Tuesday (4/20) my Wife called to set up an Rx that was NEEDED today (4/22). When she called she spoke to a man who told her that it was being run past insurance and not to worry because even if insurance didn’t approve it until today, they could still same day ship it. Yesterday, Wednesday (4/21) my Wife spent 51 minutes going back and forth with a technician. At one point the Rx was going to be $199.00 a shot, then was back to $1,500 a shot. Finally, the same man came on and told us it was covered by insurance and was being shipped out last evening to arrive to us today. This morning (4/22) my Wife was told that the Rx was cancelled. She had to call herself to figure out that it has been cancelled. No phne call or email was sent to her. After that, she spent much of her day on the phone trying to get the Rx placed. At 2:57 PM, the order was placed and they told her it would be delivered to us tonight in St. Louis from Mt. Pleasant, IL. At 4:51 PM I called back for the tracking # as clearly CVS can not be trusted to do their job correctly. I talked to a woman who told me that there was no tracking # because it was going through a courier but she could “assure” me that the shipment was on its way and would be delivered tonight. Later this evening we were still waiting and decided to call back. At that point we were told the Rx was cancelled again. No call, email, or text to make us aware of that. It was cancelled at 3:00 as well. Just a few minutes after my wife was told it was successfully placed. 1 hour and 50 minutes before the woman “assured” me that the order had been shipped. This is unacceptable and it is hard to believe you all could treat people this way, especially when it comes to people’s health. My wife is distraught and needs this medication to keep a procedure on track. Your ineptness has caused terrible pain and stress. I look forward to hearing back with a reply as to how this situation can be remedied.

Worst customer service ever. On 04/15 I was called to pick up my prescription, I am not driving due to stroke so sent my husband the next day. My husband was told the medication was in another location, that he can come back next day. On 04/18 he went back and he was told to call the Dr and requested to transfer the medication to this location in New TAMPA. I called the Dr, which she did transfer, Today 04/22 I called the pharmacy to check on my medication and I was told they do not have it until 05/12. What is going on? Where the medication come from? China? This situation looks like third world country excuses. This is unbelievable. I do not have medication,

My prescription was sent to the pharmacy at 6pm, before closing. I went to the store at 9:45 the next morning and was told it would be ready at noon. At noon they still couldn't estimate when it would be ready. Really? Don't give an estmate you cannot honor, please. My experience at Walgreens is very different. If I wait for a perscription, it takes about 15 minutes. Pick up later is longer, but reasonable - 2 hours MAX.

I went to the local CVS to get a covid test. Instead of letting me go to the drive-in, I had to go to a little Hut with no ventilation. Absolutely ridiculous. Who knows who I've been in there before me, with their mask off sticking a Q-Tip up their nose. This rapid results. When I got them back. It was negative but there was NO date. COULD NOT USE THE RESULTS FOR PRE-SURGERY. HOW STUPID STUPID CAN CVS BE? There was a date several pages a way, but no real confidence that that was the date I got the test on and not just the date printed. The people at the store were nice, but no one thought through the system. Go to Walgreens. You get the date clearly stated and it's all drive through you're not in some little Hut where people have been before you.

Refused to use any discount Rx codes. Wouldn't even try any of them. So had to pay full price. Will never use CVS again.